Client Account Manager - Mid-West

About the role

Arora is seeking an entrepreneurial and self-motivated leader to expand our service offerings within the Mid-West Region of the United States, which is a key focus area for the firm. Our Office Locations within this region currently include Dallas, St. Louis, and a prospective location in Chicago.

Responsibilities

• Developing and executing a strategic regional business plan
• Identifying, developing, and pursuing target clients and programs/projects that complement Arora's complete service offerings across all market sectors
• Exploring diversification strategies to generate business with new clients and markets
• Managing client account activities, client satisfaction, and business processes including risk management, quality management, contract management, task order/proposal assembly, and accounts receivable collection
• Coordinating all Arora activities for the client with local or remote staff resources to preposition, win, negotiate contracts, and successfully deliver
• Providing client-specific training to Arora team for the execution of deliverables and activities in compliance with client expectations
• Oversight of regional offices and staff in support of client account management and satisfaction
• Collaborating with the Executive Leadership Team to administer policy and guidelines established with accounting, human resources, legal, information systems, communications, and strategy resources

Essential Functions

• Represent Arora externally in the Business Community and serve as the critical Point-of-Contact (POC) for external communication including pursuits, project delivery, recruitment, and business/commercial functions
• Collaborate with internal and external team members, clients, funding and permitting agencies, and project stakeholders throughout a program lifecycle
• Possess a strong regional knowledge and understanding of the Southeast Business Community Marketplace inclusive of a network of established agency and partner contacts
• Identify, develop, and generate successful regional Pipeline Opportunities, including research of capital plans, and direct meetings with target clients
• Lead the assembly and pursuit for Prime and Subconsultant teams, and lead the complete project life cycle from identification, positioning, proposal, negotiation through delivery and close out
• Review target client capital plans, monitor client bid posting sites, and regularly meet with the client to discuss status of current work and details to position for upcoming work
• Generate and meet regional sales targets
• Prepare technical scope and fee proposals as well as marketing qualifications proposals with support from Marketing and pursuit team for all regional business development opportunities
• Support corporate and client events, conferences, and tradeshows
• Deliver Arora introduction presentations to prospective clients
• Proactively pursue new business opportunities using existing network and seeking new contacts
• Coordinate with Arora’s Technical Project Managers, Practice Leads, and other regional leaders needed for project delivery support, and requirements for local staffing to ensure regional work meets Arora Quality Assurance Standards
• Provide leadership, direction, and guidance to all regional staff to encourage an environment of teamwork and innovation
• Mentor and implement culture for early career professionals in alignment with career pathing objectives and company core values
• Serve as Project Executive on regional projects
• Support the Project Management Office (PMO) and Project Manager(s) in stakeholder management and project execution as needed
• Collaborate with Project Managers in ascertaining client satisfaction
• Utilize utilization targets established in conjunction with the executive team (25-75% based on region, project mix, and clients)

Qualifications

• Minimum Bachelor’s degree in Engineering or related field
• Professional Engineering (PE) licensure in Electrical, Mechanical, or Fire Protection preferred
• 12+ years business development and marketing expertise, including 5 years of management experience, demonstrating responsibility for project (or group/office) profit and loss
• Experience in A/E/C industry mandatory
• Experience with Target Market Sectors including Transportation Industry preferred
• Valid state driver’s license (any in US) and ability to maintain a safe driving record
• In possession of appropriate documentation to legally gain and maintain employment in the US
• Ability to develop and maintain productive business relationships with clients, colleagues, and vendors

About the organization

ARORA ENGINEERS, LLC (ARORA) - Arora provides clients in the aviation, transportation, education, government, and commercial/institutional sectors with engineering services for intelligent infrastructure solutions. Through smart design, construction management, and facilities maintenance management, we rethink industry needs to help keep clients on the cutting edge and add value to a project. Arora is a growing firm that welcomes individuals with a thirst for knowledge and the energy to tackle projects that help take the infrastructure of our world to the next level.