Client Account Manager, Insurance Clients

About the role

Amsive is a performance marketing agency that emphasizes collaboration, innovation, and personal growth alongside professional development. The team works with decades of expertise to deliver integrated solutions across digital, email, and direct-response marketing programs.

This position supports a portfolio of insurance clients (carriers, brokers, or agencies across property and casualty, life, financial securities, and specialty coverage). The role requires a client-facing marketer with strong operational discipline, exceptional attention to detail, and experience coordinating complex marketing work across multiple teams and channels. Experience in insurance or another regulated industry is preferred.

Note: Amsive does not provide visa sponsorship opportunities.

Responsibilities

• Own day-to-day execution and coordination of assigned client programs, maintaining clear and proactive communication with clients while partnering with the Account Director on overall relationship strategy and account health.
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction.
• Become proficient in company-designated tools for project and account management.
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive's designated project management tool (Asana) daily.
• Schedule, organize, and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversations for clarity and productivity.
• Oversee implementation, delivery, and execution of program promises; manage client expectations by providing timing and budget implications of scope change requests.
• Take ownership of quality assurance for client-facing work, including checking deliverables against requirements, prior versions, source materials, test plans, and agreed changes before they reach the client.
• Maintain accurate program documentation, including requirements, decisions, testing plans, status updates, and changes, so teams have a clear and reliable source of truth.
• Facilitate and manage the invoicing process.
• Maintain and/or improve account profitability through effective scope management.
• Collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POVs, and analytics reports (from Excel to dashboard technologies) to optimize and retain business.
• Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure.
• Understand client business needs and objectives; interpret program results, and contribute observations, testing ideas, and recommendations in partnership with the Account Director and channel specialists.
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Remain curious with a thirst for learning more about data-centric marketing.

Requirements

• 2–4+ years of experience managing direct and digital marketing programs.
• Experience supporting insurance, financial services, or another regulated industry preferred.
• 2+ years of experience in an agency environment with proven success in managing client relationships; preferred experience serving insurance clients (carriers, brokers, or agencies).
• Prior management experience of marketing programs designed to acquire, onboard, cross-sell, engage, and/or retain customers.
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.).
• Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as the main client point of contact.
• Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment.
• Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members.
• Comfortable working across technical and non-technical teams and learning complex processes, data flows, systems, and campaign requirements.
• Strong grasp and demonstrated application of marketing and communication principles.
• Able to interpret campaign performance and translate data into concise observations and actionable next steps.
• Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel.
• Demonstrated excellence in building and maintaining profitable client relationships.
• Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space.

Pay

Salary starting at $75,000/year, based on skills and experience.

Schedule

Hybrid position (1–2 days in office) located in Midtown Manhattan, New York, NY.

Benefits

• Unlimited vacation time
• Annual sick days
• Annual personal days
• 11 paid holidays
• Dental, vision, and health insurance
• 401(k) with company match program
• Paid parental leave