Client Account Executive, T-Mobile

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

About the Role

As a Client Account Executive for T-Mobile at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, you will demonstrate the value of additional Dialpad product suite offerings. You will develop and execute a sales strategy for your book of business, meet or exceed sales and revenue goals, manage customer relationships, and ensure customer satisfaction. This position reports to our RVP, Client Sales, T-Mobile.

Responsibilities

• Own the sales process from start to finish for a portfolio of existing customers, working closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners.
• Create a territory account plan to consistently achieve quarterly goals and activity metrics.
• Cultivate relationships with customers to align Dialpad’s product suite with their strategic goals and expansion plans.
• Generate a pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and trusted advisor for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.
• Advocate for the customer to ensure they continue to realize value from Dialpad.

Requirements

• 3-5+ years of experience in a closing sales role; Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution-selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required; UCaaS/CCaaS experience is a plus.
• Proficiency with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that redefine how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary and comprehensive benefits.
• Real opportunities for growth and professional development.

Dialpad offers a vibrant, inclusive office environment designed to foster collaboration and connection. Our culture, recognized as a Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.