Client Account Executive, Mid-Market

About the role

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad.

Responsibilities

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
• Generate pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Requirements

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for technology and business communications.
• Experience with AI and machine learning concepts.

Skills

• Proven success in meeting and exceeding revenue targets.
• Ability to communicate effectively with clients and colleagues.
• Experience with solution selling techniques.
• Knowledge of CRM software and GSuite tools.
• Strong time management and organizational skills.
• Ability to travel as needed.

Benefits

We offer competitive salary, comprehensive benefits, and real opportunities for growth. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours.

Company Culture

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Equal Opportunity Employer

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.