Client Account Executive, Mid-Market
About the role
The Client Account Executive for Mid-Market at Dialpad will provide best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. This role involves serving as a consultant to the client, demonstrating the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy, meet or exceed sales and revenue goals, manage customer relationships, and ensure customers realize the value of their account.
Responsibilities
- Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.
- Create a territory account plan for consistent achievement of quarterly goals and activity metrics.
- Cultivate relationships with customers to gain insight into their strategy and expansion plans, aligning our product suite with their goals.
- Generate pipeline and drive an efficient sales process.
- Achieve or exceed quarterly revenue goals.
- Serve as a Dialpad expert and become a trusted advisor and resource for customers.
- Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program, becoming an advocate for the customer back to Dialpad.
Requirements
- 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
- Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
- Ability to communicate, present, and influence key stakeholders and decision-makers.
- Experience with solution selling techniques such as SPICED and/or MEDDICC.
- Experience providing timely and accurate forecasts to sales leadership.
- Excellent time management skills with the ability to track numerous details.
- Willingness to travel to customer locations or events as needed.
- SaaS sales background required, with bonus points for UCaaS/CCaaS.
- Experience with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
Qualifications
- Scrum Master certification.
- Experience with AI and machine learning technologies.
- Experience with customer relationship management systems.
- Experience with project management tools.
Skills
- Strong communication and presentation skills.
- Ability to influence key stakeholders and decision-makers.
- Experience with solution selling techniques.
- Experience with forecasting and tracking performance metrics.
- Experience with CRM software and GSuite tools.
Benefits
We offer competitive salary, comprehensive benefits, and real opportunities for growth. Dialpad is committed to creating a community of inclusion and an environment free from discrimination or harassment.
Pay
Competitive salary.
Schedule
Full-time.