Client Account Executive

Key Responsibilities

• Act as the operational backbone for the Client Partner, supporting day-to-day client interactions, preparing materials for executive-level engagements, and ensuring timely follow-ups on client needs.
• Collaborate with the Client Partner to monitor the health of client accounts, tracking key performance metrics, developing an understanding of strategic needs of the client, and identifying opportunities for improvement.
• Work with internal teams, including Project Management, to ensure the successful delivery of client projects, managing timelines, deliverables, and resources to meet client expectations.
• Assist the Client Partner in identifying opportunities for portfolio expansion, including supporting new business proposals, responding to RFPs, and preparing pitches and presentations.
• Support the Client Partner and actively prospect and identify new business opportunities, targeting potential clients outside of the current portfolio to drive revenue growth and expand Ebiquity’s client base.
• Build relationships across the broader industry, supporting the Client Partner in representing Ebiquity at seminars, events, and other opportunities to raise the profile of the company.
• Contribute to the development and refinement of tools, processes, and methodologies that improve the efficiency and effectiveness of client management.
• Support the Client Partner to proactively address any client issues or challenges, working with internal teams to provide timely and effective solutions.

Skills, Knowledge and Expertise

• The ideal candidate will have 3-5 years of relevant work experience.
• Supporting or managing client accounts and fostering client satisfaction.
• Strong written and verbal communication skills, including client interactions and internal coordination.
• Identifying opportunities for account expansion, contributing to proposals, and supporting business pitches.
• Establishing and maintaining positive client relationships, ensuring satisfaction and trust.
• Ability to work seamlessly with cross-functional teams and support the Client Partner.
• Project Coordination: Experience in working with Project Management teams, helping manage project timelines, deliverables, and resources across multiple teams.
• Analytical skills to address client issues and internal challenges effectively.
• Awareness of industry trends and competitor activities, providing valuable insights for client strategies.
• Strong organizational and time-management skills to handle multiple responsibilities and client priorities.
• Assisting in the preparation of proposals, pitch materials, and presentations for new business.
• Willingness to travel regularly for client engagements, industry events, and relationship building.

What you will bring to the role

• A demonstrable interest in consultative selling and relationship-based client management.
• You will be an experienced professional and able to bring or develop a deep understanding of the media investment sector.
• Strong project management platform (e.g., Asana), Salesforce, and MS Office skills.
• You have experience operating with key stakeholders within a matrix organization.
• Strong relationship-builder/maintainer, high level of communication skills (both written and oral), advisory/consulting skills.
• Collaborates effectively across teams and seniority, breaks down silos internally to deliver.
• Commitment to supporting diversity and inclusivity.

Benefits

• Competitive salary
• Health Insurance including exclusive plans for Dental & Vision
• EAP Program Access
• 401(k) Plan
• HSA & FSA options
• Life & Disability Insurance
• Generous PTO and an extra day off for your birthday
• Paid Maternity/Paternity Leave
• Paid Holidays/Sick Time
• Summer Fridays and Flexible Work Hours
• Remote first location; with opportunities to join in-person team meetings.
• A company focus on wellbeing and work life balance.
• Broad range of learning and development opportunities underpinned by a focus on career progression and internal mobility.