Client Account Executive

Key Responsibilities

• Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention
• Identify, qualify, and drive expansion opportunities across Calero’s product portfolio
• Deliver Net Revenue Retention (NRR) >100% across your book of business
• Develop customized Success Plans linked to customer’s strategic business objectives
• Conduct regular Strategic Business Reviews (SBRs)
• Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders)
• Build advocates who participate in case studies, references, advisory councils, and peer-to-peer programs
• Serve as the internal voice of the customer to Product, Engineering, Support, and Operations
• Identify "red flags” and proactively work with Operations on recovery plans
• Partner with Operations to ensure SLAs, accuracy, and quality are consistently achieved
• Maintain CRM/CSM updates in Salesforce, and internal reporting structures
• Provide accurate forecasts for renewals and expansion pipeline
• Contribute to Customer Success playbooks, adoption programs, and scalable best practices

Qualifications

• Bachelor’s Degree or equivalent preferred
• 3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services
• Industry experience in Telecom Expense Management, Mobility, SaaS Management, Cloud FinOps, ITFM, Procurement, or related enterprise disciplines
• Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations
• Demonstrated ability to drive renewals, reduce churn, and grow existing accounts
• Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders
• Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making
• Experience with global enterprises, regulated industries, or Fortune 1000 environments
• Experience navigating complex, matrixed customer environments with multiple stakeholders

Benefits

On Target Earnings (OTE): $150,000 (50/50 Base to commission split)

Calero is an equal opportunity employer.