Client Account Director - Amazon

Client Account Ownership

Serve as a key client success leader in the Amazon client account, responsible for retention, expansion, and net-new workstream growth across Amazon's AI and ML business units.

Build and maintain trusted relationships with AI, data science, product, and operations leaders across Alexa, AWS AI Services, Amazon AGI, and other relevant organizations.

Lead executive business reviews and strategic planning sessions that align TELUS Digital's capabilities to Amazon's evolving AI roadmap and data needs.

Map the full Amazon organization to identify white space, emerging priorities, and expansion opportunities across teams and business units.

Act as Amazon's internal advocate, surfacing insights that shape delivery execution, tooling priorities, and research investments.

Data & AI Expertise & Solutioning

Develop deep expertise across TELUS Digital's Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities, including text, image, video, audio, and sensor data labeling, agentic AI workflows, and responsible AI practices.

Guide Amazon stakeholders in designing scalable, high-quality data programs aligned to their model training, fine-tuning, and evaluation objectives.

Persistently stay ahead of industry trends in AI training data, including emerging labeling methodologies, quality assurance frameworks, and the evolving regulatory landscape around responsible AI.

Forecasting & Operations

Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce.

Manage long-cycle renewals, expansions, and new statement-of-work negotiations with multiple Amazon stakeholders across business units and seniority levels.

Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal to ensure seamless client experiences and commercially sound agreements.