Client Account Director - Amazon

Responsibilities

• Client Account Ownership
• Serve as a key client success leader in the Amazon client account, responsible for retention, expansion, and net-new workstream growth across Amazon's AI and ML business units.
• Build and maintain trusted relationships with AI, data science, product, and operations leaders across Alexa, AWS AI Services, Amazon AGI, and other relevant organizations.
• Lead executive business reviews and strategic planning sessions that align TELUS Digital's capabilities to Amazon's evolving AI roadmap and data needs.
• Map the full Amazon organization to identify white space, emerging priorities, and expansion opportunities across teams and business units.
• Act as Amazon's internal advocate, surfacing insights that shape delivery execution, tooling priorities, and research investments.
• Data & AI Expertise & Solutioning
• Develop deep expertise across TELUS Digital's Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities, including text, image, video, audio, and sensor data labeling, agentic AI workflows, and responsible AI practices.
• Guide Amazon stakeholders in designing scalable, high-quality data programs aligned to their model training, fine-tuning, and evaluation objectives.
• Persistently stay ahead of industry trends in AI training data, including emerging labeling methodologies, quality assurance frameworks, and the evolving regulatory landscape around responsible AI.
• Partner with Solutions Architecture and Delivery teams to develop technically credible, customized proposals that address Amazon's unique and often large-scale data pipeline requirements.
• Forecasting & Operations
• Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce.
• Manage long-cycle renewals, expansions, and new statement-of-work negotiations with multiple Amazon stakeholders across business units and seniority levels.
• Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal to ensure seamless client experiences and commercially sound agreements.

Competencies

• 7+ years of enterprise account management or strategic sales experience, with a strong preference for candidates who have worked directly with Amazon or other large-scale technology companies.
• 2+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services.
• Deep familiarity with data workflows and quality frameworks across modalities, text, image, video, audio, and sensor data, and a strong understanding of how training data supports AI model development and evaluation.
• Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles with both technical and business audiences.
• Demonstrated track record of growing complex, multi-stakeholder enterprise accounts with long sales cycles and large contract values.
• Exceptional executive presence and communication skills, with the ability to engage credibly at the Director and VP level within a large, matrixed organization like Amazon.
• Proficiency with Salesforce and enterprise account management methodologies.
• A consultative, client-first approach, curious, solutions-oriented, and committed to understanding the client's business before proposing a path forward.