Client Access Services Lead (Admin Asst IV)

About the role

This position plays a key role in ensuring the smooth, consistent, and efficient operation of daily administrative processes across the CSB system. It provides direct supervision and leadership to administrative staff who support clinical teams delivering services to consumers. The role requires the ability to respond with professionalism, empathy, and sound judgment in high-stress situations, including interactions with individuals experiencing heightened emotional distress. It involves consistently applying a calm, respectful, and trauma-informed approach that prioritizes dignity, de-escalation, and supportive engagement. The role serves as a trusted point of contact for consumers, clinicians, and external partners, responding to inquiries related to client records and administrative procedures in full compliance with CSB, federal, state, and county confidentiality requirements.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home—including Spanish, Asian/Pacific Islander, Indo-European, and many others. Bilingual candidates in English and another language are encouraged to apply. Qualified bilingual employees may receive a foreign language skills stipend of up to $1600/year (full-time).

This position is designated as Emergency Personnel. Employees may be required to work during emergency events, county closures, or other critical incidents to support continuity of operations.

Responsibilities

• Oversees revenue cycle management, including client check-in, check-out, and registration processes, to ensure a welcoming and efficient experience
• Manages client registration and pre-registration activities with accuracy and attention to detail
• Ensures timely and accurate client service data entry in accordance with organizational standards
• Ensures CSB financial and reimbursement policies and procedures are followed and maintained
• Supervises cashiering functions, including client balance inquiries and payment processing
• Maintains accountability for cash drawer reconciliation and related financial procedures
• Coordinates and oversees annual client updates to ensure compliance and data integrity
• Promotes a high standard of accuracy, efficiency, and exceptional customer service across all administrative functions
• Schedules and monitors required and optional organizational and staff development activities, with an emphasis on revenue cycle management and customer service excellence

Functional areas: general administration, behavioral health/human services, procurement, fiscal, office management.

Requirements

Any combination of education, experience, and training equivalent to the following:

• High school graduation and three years of experience providing administrative support in the assigned functional area(s)

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

Preferred Qualifications

• 1 or more years of supervisory experience, including performance management and/or personnel responsibilities
• Experience working in a behavioral health, safety-net, or human services environment serving diverse populations
• 1 or more years of experience managing and training standard operating procedures (SOPs) for front-desk operations, financial intake, insurance verification, and call-management workflows
• 3 or more years of experience working with electronic health record systems, HIPAA compliance, and Medicaid/insurance processes

Physical Requirements

• Ability to travel to various CSB sites to attend meetings
• Ability to carry up to 25 lbs
• Ability to answer phones and communicate clearly
• Ability to use keyboard-driven equipment
• Ability to conduct various screenings on individuals upon entry to CSB facilities

All duties performed with or without reasonable accommodations.