Access Associate-Lead

Location: RRH Geneva Medical Campus, Geneva, NY 14456

Department: Administrative | Hours per Week: 40

About the Role

As an Access Associate Lead, you play an integral role in maintaining our high-quality standards of customer care.

Schedule

• Monday through Friday, 8:00 AM to 4:30 PM

Responsibilities

• Leadership: Mentor, coach, and encourage an assigned team of associates; facilitate an effective workflow; assist with orientation, training, performance evaluations, and disciplinary measures under the direction of a supervisor/manager.
• Customer Service: Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information.
• Registration & Verification: Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable.
• Billing & Payments: Collect/process co-payments, deductibles, and/or other types of payments; provide cost estimates when applicable; review charges in charge review work queues for completeness and accuracy.

Requirements

• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills
• Bilingual preferred

Qualifications

• Associate’s degree preferred
• 5 years of related work experience in a healthcare setting or customer service setting preferred; leadership experience strongly preferred
• Bilingual preferred

Physical Requirements

• Sedentary Work: Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Pay

• Pay Range: $18.50 - $23.00 per hour