Clerk/Receptionist - Gibson City Orthopaedics FT

Full time; 80 hours per pay period. Monday – Friday 8:00am -5:00pm.

About the role

The receptionist performs clerical duties of the Orthopaedics Department. Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practice's computer system. Facilitates good communications through proper handling of information, inquiries, and requests given or received by phone or in person; maintains a neat, well-organized area and may assist with certain areas of patient care as directed.

Responsibilities

• Verify insurance coverage/check for any other changes.
• Verify demographics and make changes in computer.
• Request co-pays or payment on account.
• Determine if a walk-in patient needs to be seen or worked in.
• Communicate with the CBO (Central Billing Office) for any questions or concerns about patient accounts.
• Prepare forms (work status, physical therapy, diagnostic testing).
• Complete release of medical records, updating forms, and schedules as necessary.
• Schedule appointments for all providers, including backing up cardiology phones and front desk area when needed.
• Effectively communicate patient needs with the appropriate level of urgency.
• Mail out dictation to referring doctors or anyone the provider CC’s in the dictation.
• Collect information regarding department needs and maintenance of clerical supplies and equipment.
• Implement appropriate measures to meet the patient/family learning needs.
• Scan and file documents in EMR.
• Prepare chart prep for all providers.
• Participate in unit development and attainment of department goals.
• Perform documentation duties in the patient record which is timely, accurate, and concise.
• Transcribe orders correctly and accurately.
• Demonstrate awareness and sensitivity to patient’s rights, as identified by Bill of Rights.
• Function with an awareness and application of safety issues as identified within the institution.
• Demonstrate sound knowledge base and actions in the care and decision-making for designated patient populations.
• Demonstrate an awareness of self-responsibility and accountability for own practice.
• Demonstrate self-directed learning and participation in continuing education to meet own development needs.
• Seek validation of knowledge base and skill level and assertively seek guidance in areas of question.
• Demonstrate awareness of legal issues in all aspects of patient care and unit functions and strive to manage situations in a reduced-risk manner.
• Demonstrate effective communication methods and skills, using lines of authority appropriately.
• Remain flexible in staffing patterns and resolution of staffing conflicts.
• Cross-train with the cardiology department to help with scheduling, phones, and chart prep if needed.
• Triage and room patients as needed.
• Obtain prior authorizations as needed.
• Travel to satellite clinics as needed.