Clerk – Mobile Device Technology Support - School

4 hours per day, 180 days per year

About the role

This position is responsible for providing technology support for mobile devices in the library media center. This is a tier 1 level of support and response for all school users, offering technical software, hardware, and network problem resolution by diagnosing issues and guiding users through step-by-step solutions. The role also involves coordinating with field technicians for tier 2+ support and assisting the librarian or certificated library media specialist with instructional and non-instructional activities for students.

Responsibilities

• Deliver mobile device technical support to students, staff, and volunteers by identifying, troubleshooting, and resolving a wide range of technical computer-related problems; escalate unresolved issues to AV/Computer/Telecommunications Maintenance Technician for onsite assistance.
• Receive, maintain, and verify inventory and service records of all mobile devices and related supplies, materials, and equipment at the assigned school site. Verify accuracy of received equipment against packing slips, instructions, and purchase orders; input barcode and asset data into respective databases.
• Schedule, coordinate, and manage the physical mobile device inventory count process through yearly and/or ad-hoc inventory checks using asset databases including Destiny Asset Manager.
• Identify, diagnose, and resolve problems for users of mobile device software and hardware; run diagnostic programs to resolve problems; perform appropriate repairs or adjustments to electronic equipment, including audio-visual (AV) equipment and cables. Adjust and clean equipment; test equipment to ensure proper operation.
• Provide tier 1 level hardware and software support to administrative and instructional staff. Respond to questions concerning system use; identify and correct equipment or user operational problems and provide solutions.
• Track fines for damaged and lost mobile devices and related supplies and materials. Generate reports including fines, overdue items, police reports, and classroom checkout. Assist the Business Office in monitoring the asset process.
• Assist the librarian as needed, including supervising and training student assistants and providing grade input as requested.
• Locate, prepare, and/or modify digital learning materials for student and teacher use, enrichment activities, and special projects as directed by certificated staff.
• Assist with supervising and training adult volunteers.
• Perform routine equipment repair; clean technology equipment as necessary. Coordinate and maintain AV equipment and video library; troubleshoot a wide variety of audiovisual and technology equipment.
• Assist teachers with equipment problems; tape materials for teachers as necessary; operate and maintain computers in the library; recommend equipment acquisition; coordinate equipment repair.
• Check materials in and out; assist students in the use of equipment and resources; maintain security of materials and equipment.
• Maintain the physical appearance of the library, display cases, and other assigned areas.
• Assist with the library circulation system, process library books, classroom textbooks, periodicals, materials, AV equipment, computer software, and hardware for student and teacher use; stamp and number materials; maintain inventories.
• Maintain records, files, lists, catalogs, collections, shelves, backups, documentation, and other data; prepare reports as necessary.
• Monitor student behavior to promote appropriate conduct; correct behaviors and maintain discipline according to established policies and procedures.
• May serve on various district committees and/or departmental work teams.
• Model appropriate and cooperative behavior, including protecting confidential information, consistent with ethical guidelines.
• Perform related duties consistent with the scope and intent of the position.

Requirements

• Two (2) years of experience working with school-age children or in a library or office setting.
• Technology or asset management training or experience strongly preferred.
• Vocational training as a library or office clerk or technician may substitute for the required experience on a year-for-year basis.

Skills

• Demonstrated skill in reading, writing, and communicating.
• Knowledge of school procedures and audiovisual, tablet, and computer equipment operation.
• Ability to deal with students in a warm and confident manner.
• Ability to remain flexible to changes in assignment and organize activities.
• Ability to follow and give instructions.
• Ability to be fair and consistent when working with students; knowledge of effective behavior management techniques.
• Ability to recommend and compile library orders.
• Ability to operate a computer, mobile devices, and learn the operation of school and library management systems, word processing, and database skills.
• Ability to input, track, and monitor data.
• Ability to identify and correct problems with mobile devices, computers, and audiovisual equipment, and perform minor repairs and adjustments.
• Keyboarding skill and ability to operate general office machines.
• Ability to locate and recommend digital learning materials appropriate to teacher assignments and student learning levels.
• Ability to establish and maintain effective working relationships with students and staff.

Special Requirements

• Requires fingerprinting and background check to determine no convictions involving physical molestation, abuse, injury, or neglect of a minor.
• Must complete training in and adhere to the district infection control plan.

Pay

PSE Salary Schedule Level 4 - $24.11 per hour

Schedule

Part-time, 4 hours per day, 180 days per year.

Benefits

Insurance, retirement plans, paid time off or vacation, paid holidays, and other compensation. Click here for details.

Reporting Relationships

Reports to the Director of Operational Technology or designee; receives direction from the principal or designee as assigned.

Mental Demands

• Occasionally required to deal with distraught or difficult individuals; convey technical information to nontechnical staff.
• May experience frequent interruptions.
• Required to deal with a wide range of student behaviors and academic abilities or with a wide range of physical or emotional disabilities.

Physical Demands

• Potentially exposed to ordinary infectious diseases carried by students.
• Exposed to student noise levels.
• Required to lift, carry, and position books, supplies, and equipment (not to exceed 40 pounds).
• Required to bend, kneel, stand, walk, and climb a low stepladder.
• This is not a sedentary position; may be required to sit or stand for prolonged periods in front of a visual display terminal.