Clerk – Mobile Device Technology Support - School

Pay

PSE Salary Schedule Level 4 – $24.11

Schedule

4 hours per day, 180 days per year.

About the role

This position is responsible for providing technology support for mobile devices in the library media center. It is a tier 1 level of support and response for the entire school user base, providing technical software, hardware, and network problem resolution to mobile‑device users by diagnosing questions/problems and guiding users through step‑by‑step solutions while also coordinating with field technicians for tier 2+ support. The role also assists the librarian or certificated library media specialist with instructional and non‑instructional activities for students by helping operate the library.

Responsibilities

• Deliver mobile‑device technical support to students, staff, and volunteers by identifying, troubleshooting, and resolving a wide range of technical computer‑related problems; seek to resolve all user problems through a problem‑solving process; elevate and forward unresolved mobile‑device issues to the AV/Computer/Telecommunications Maintenance Technician for onsite assistance.
• Receive, maintain, and verify inventory and service records of all mobile devices and related supplies, materials, and equipment at the assigned school site; verify accuracy of received equipment against packing slips, instructions, and purchase orders; input barcode and asset data into respective databases.
• Schedule, coordinate, and manage the physical mobile‑device inventory count process through yearly and/or ad‑hoc inventory checks; utilize asset databases including Destiny Asset Manager.
• Identify, diagnose, and resolve problems for users of mobile‑device software and hardware; run diagnostic programs; perform appropriate repairs or adjustments to electronic equipment including audiovisual (AV) equipment and cables; adjust and clean equipment; test equipment to ensure proper operation and condition.
• Provide tier 1 hardware and software support to administrative and instructional staff; respond to questions concerning system use; identify and correct equipment or user operational problems and provide solutions.
• Track fines for damaged and lost mobile devices and related supplies; generate various reports (fines, overdue, police, classroom checkout); assist the Business Office to monitor the asset process; assist the librarian as needed.
• Supervise and train student assistants and may provide grade input as requested.
• Locate, prepare, and/or modify digital learning materials for student and teacher use, enrichment activities, and special projects as directed by certificated staff; assist with supervising and training adult volunteers.
• Perform routine equipment repair; clean technology equipment as necessary; coordinate and maintain AV equipment and video library; maintain and troubleshoot a wide variety of audiovisual and technology equipment.
• Assist teachers with equipment problems; tape materials for teachers as necessary; operate and maintain computers in the library; recommend equipment acquisition; coordinate equipment repair.
• Check materials in and out; assist students in use of equipment and resources; maintain security of materials and equipment; maintain the physical appearance of the library, display cases, and other assigned areas.
• Assist the library circulation system; process library books, classroom textbooks, periodicals, materials, AV equipment, computer software, and hardware for student and teacher use; stamp and number materials; maintain inventories.
• Maintain records, files, lists, catalogs, collections, shelves, backups, documentation, and other data; prepare other reports as necessary.
• Monitor student behavior to promote appropriate conduct; correct behaviors and maintain discipline according to established policies and procedures.
• May serve on various district committees and/or departmental work teams; model appropriate and cooperative behavior, including protecting confidential information, consistent with ethical guidelines.
• Perform related duties consistent with the scope and intent of the position.

Qualifications

• Two (2) years of experience working with school‑age children or in a library or office setting.
• Technology or asset‑management training or experience is strongly preferred.
• Vocational training as a library or office clerk or technician may substitute for the required experience on a year‑for‑year basis; other alternatives may be accepted at the district’s discretion.

Skills

• Demonstrated skill in reading, writing, and communicating.
• Knowledge of school procedures.
• Knowledge of audiovisual, tablet, and computer equipment operation.
• Ability to interact with students in a warm and confident manner.
• Flexibility to adapt to changes in assignment.
• Organizational ability.
• Ability to follow and give instructions.
• Fair and consistent approach when working with students.
• Knowledge of effective behavior‑management techniques.
• Ability to recommend and compile library orders.
• Proficiency with computers, mobile devices, school and library management systems, word processing, and database software.
• Ability to input, track, and monitor data.
• Capability to identify and correct problems with mobile devices, computers, and audiovisual equipment and perform minor repairs and adjustments.
• Keyboarding skill.
• Ability to operate general office machines.
• Skill in locating and recommending digital learning materials appropriate to teacher assignments and student learning levels.
• Ability to establish and maintain effective working relationships with students and staff.

Licenses / Special Requirements

Requires fingerprinting and a background check to confirm no convictions involving physical molestation, abuse, injury, or neglect of a minor. Must complete training in and adhere to the district infection‑control plan.

Reporting Relationships

Reports to the Director of Operational Technology or designee; receives direction from the principal or designee as assigned.

Mental Demands

Occasionally required to deal with distraught or difficult individuals; required to convey technical information to non‑technical staff. May experience frequent interruptions. Required to deal with a wide range of student behaviors, academic abilities, and physical or emotional disabilities.

Physical Demands

Potential exposure to ordinary infectious diseases carried by students and to student noise levels. Required to lift, carry, and position books, supplies, and equipment (not to exceed 40 lb). Required to bend, kneel, stand, walk, and climb a low stepladder. This is not a sedentary position, though prolonged sitting or standing in front of a visual display terminal may be required.