Clerk III - Guest Services (50%)

Characteristic Duties And Responsibilities

• Welcomes and greets patients and guests to UI Health Care at one of several Information Desks.
• Provides directions and information on hospital services and amenities on the telephone and in person in compliance with hospital policies.
• Conducts same as cash transactions and implements service recovery as necessary.
• Answer phone calls and provide appropriate responses, following customer service standards.
• Make and transfer phone calls to appropriate parties when necessary.
• Respect dignity and privacy of all patients and guests, carefully observing privacy encounter directives.
• Maintain confidentiality in accordance with UI Health Care and HIPAA guidelines.
• Provide wheelchair assistance when needed, promoting safety.
• Arrange patient and guest transport requests via the transport module in Epic.
• Accurately coordinate deliveries to the desk, logging items and contacting appropriate departments in a timely manner, following proper protocols.
• Maintain, record, and monitor Lost and Found items, utilizing the databases.
• Field inquiries, research items, and contact owners.
• Comply with UI Health Care and Guest Services cash handling policies and procedures.
• Provide information on all parking options.
• Process valet transactions utilizing the CVPS electronic valet system and appropriate cash register functions.

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Qualifications

• Public contact/customer service
• Cash Handling
• Ability to demonstrate exceptional service excellence with every patient and guest in a fast-paced environment.
• Must have good communication, attention to detail, and multi-tasking skills.
• Must be able to demonstrate professional presence.
• Skill in using computer software and operating basic office equipment.
• Must be able to remain in a stationary position for periods of time.