Clerk II- (Disability Required)

About the role

Perform general administrative functions in support of the Central Issue Facility. Customer service experience, posting, filing and record keeping. Effective communicator/public speaker – ability to address a large group using the English language. Follow instructions and work independently.

Responsibilities

• Electronically input data, communicate via email & general office/clerk duties, which include answering the phone, greeting and assisting customers at the counter, copying, faxing, shredding, maintaining supplies and equipment, typing or word processing, filing & serving customers in a courteous and discreet manner.
• Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, follow direction and address complaints.
• Schedule and track soldiers turn in appointments.
• Use the Microsoft Excel appointment workbook to assess availabilities and communicate with Team Leaders when available appointments are approaching 10 or more days out.
• Create, print and organize turn-in and issuing documents if assigned to execute.
• Sit with soldiers and go over every item via their worksheet and answer any questions that may arise.
• Remain flexible to the needs of the operation.

Requirements

• High School Diploma or GED and relevant work experience preferred.
• Knowledge of computers and software systems to include email and excel preferred.
• Authorized to work in the United States and pass all background clearances.

Competencies

• Ethical Conduct
• Time Management
• Excellent Customer Service Skills / Use of Inappropriate language prohibited.
• Organizational Skills
• Work independently or with a group

Work environment

This job operates in a fast-paced customer service environment.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; lift; use hands to finger, handle or feel; and reach with hands and arms.

Schedule

40 hours per week; flexible to the needs of the program. Generally Monday through Friday from 7:30am – 4:00pm. Hours are subject to change in accordance with the requirements of the operation. Must be prepared to work contingency overtime to meet the needs of the contract. Overtime may be scheduled on any day of the week and at any hour.