Clerk I - SBDC

About the role

The Small Business Development Center (SBDC) and TCMA are seeking a detail-oriented and customer-focused Clerk to support daily operations, special events, marketing efforts, and program administration.

Responsibilities

• Cook up and manage FSBDC events, collaborating with security, physical plant, Institutional Advancement, and IT; handle room reservations, agendas, and event logistics such as refreshments and catering as needed.
• Manage and maintain all FSBDC at Indian River State College ad TCMA email and social media marketing efforts.
• Aid in identifying, securing, and coordinating presenters, speakers, and promotional participants.
• Support the development, implementation, and evaluation of programs, workshops, seminars, initiatives, and conferences.
• Collaborate with the FSBDC Regional Director to promote FSBDC and TCMA programs and services.
• Assist in planning and executing seminars, workshops, forums, and conferences.
• Cook up and support the FSBDC client success story program and Small Biz Florida Podcast, including promotion, guest registration, and scheduling.
• Maintain accurate program records and submit timely reports to the Florida SBDC Network Office.
• Ensure compliance with grant requirements and applicable federal regulations.
• Complete all other related duties and responsibilities as assigned.

Qualifications, Knowledge and Skill Requirements

• High school diploma or equivalent required; Associate degree preferred.
• Minimum one (1) year of related work experience; or any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Proven clerical experience and experience with Microsoft Office and Windows applications to include and Microsoft Excel as well as course web registration experience.
• Proven knowledge of Email marketing software and social media marketing.
• Excellent communication skills (written and verbal) necessary to provide information to the administration, staff, and clients regarding program services and information.
• Excellent customer service skills and telephone etiquette.
• Ability to communicate effectively with diverse student populations, administration, faculty, staff, and confidential matters.
• Ability to answer questions relating to registration, course offerings, and training programs for the SBDC.
• Able to work occasional evenings, weekends, and early mornings for special events.
• Able to work well with students, faculty and co-workers and have a positive attitude.
• Able to multi-task and to be well organized.
• Able to work effectively, efficiently, highly independently as well as with others and be self-motivated.
• Must uphold high ethical and professional standards and possess a professional appearance.
• Knowledge of the business counseling and consulting process to effectively work with entrepreneurs and small business owners.
• Ability to maintain strict accuracy and be detail oriented.
• Strong leadership, organizational, and interpersonal skills.
• Ability to successfully respond to needs of clients in a timely fashion.
• Innovativeness, professional knowledge, accuracy of work, maintenance of confidentiality, and ability to meet deadlines are critical to this position.

Physical Demands

This position classifies the physical exertion requirements as heavy work involving lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that he or she can also do medium, light, and sedentary work.

Additional Expectations

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures.