Clerk Customer Service Specialist

About the role

The Clerk Customer Service Specialist performs high-level problem-solving work managing customer relationships within the Clerk of the Circuit Court and Comptroller’s Office. Employees in this role have heavy contact with members of the public, perform intricate customer service tasks and financial transactions, and examine, process, and document records within an automated office setting. Responsibilities include reviewing and processing a diverse range of public documents and financial records, working independently and accurately to complete complex financial duties, and handling difficult customer service problems.

Responsibilities

• Provide direct customer service in person, electronically, and/or by phone to members of the public, other departments, and business partners by answering standard and complex questions following established procedures, federal, state, and local rules, administrative orders, and Florida Statutes.
• Perform cashiering duties, including entering transactions into computerized registers, receiving payments, giving change, balancing the register daily, and disbursing monies.
• Conduct daily reconciliation of funds and financial data, including preparation of reports and records.
• Prepare and file reports for submission as required.
• Process mailed, e-filed, or in-person filed documents, including imaging, scanning, and redaction.
• Efficiently process a multitude of documents such as petitions, motions, affidavits, domestic violence injunctions, child support writs, passport applications, marriage licenses, and official records.
• Process child support cases and answer inquiries when assigned to the child support section.
• Issue various processes, such as summonses, subpoenas, writs, and/or defaults.
• Audit, review, and process accounts; perform computations, determine amounts due, receive payments, and prepare related correspondence and documents.
• Conduct investigations and audits to resolve matters stemming from misapplied funds, improper validations, and incorrect application of liens.
• Perform file management and inventory control responsibilities.
• Cross-train in multiple areas with multiple applications.
• Perform other related job duties as assigned.

Requirements

• 2 years of experience in direct customer service; or
• An Associate’s or higher-level degree; or
• An equivalent combination of education, training, and/or experience.

Preferred Qualifications

• Cashiering or accounting experience and practical skills in the use of computer equipment.
• Excellent customer service skills.
• Detail-oriented.

Skills

• Knowledge of the principles of cashiering, governmental accounting, and record-keeping procedures pertinent to the area of assignment.
• Knowledge of the Florida Statutes, Rules of Court, and regulations pertinent to the area of assignment.
• Ability to work in a fast-paced environment.

Benefits

• Membership in the Florida Retirement System (FRS) with investment and pension options.
• Deferred compensation programs.
• Access to wellness centers.

Location: 545 1st Avenue North, St. Petersburg, FL 33701