Clerk - Box Office Sales

Essential Duties & Responsibilities

• Process information according to established guidelines or procedures.
• Compile data and prepare reports or summarize results.
• Engage in mathematical calculations to determine actions to be taken or records to be affected.
• Classify, store, retrieve, and update information.
• Examine incoming material and code it numerically, alphabetically, by subject matter, or other specified system.
• Search for and investigate information contained in files.
• Adds additional data to file records, complete reports, keep files current, and supply information from file data or electronic data files.
• File hard copy or maintain electronic record of correspondence, cards, invoices, receipts, and other information; and/or records in alphabetical or numerical order, or according to subject matter or other system.
• Classify material when classification is not readily discernible.
• Dispose of obsolete files in accordance with established retirement schedule or legal requirements.
• May involve data entry, word processing, sorting mail, and operating copy or fax machines.
• May copy records on photocopying or microfilming machines.
• May generate labels or reports.
• May make calculations to keep files current.
• May be designated according to material filed.

Additional Duties & Responsibilities

• Services guests in accordance with Venetian Hospitality Standards, Policies and Procedures.
• Maintains accurate financial transactions while adhering to cash variance policies and procedures.
• Affords assistance to Supervisor with the day-to-day operation of the box office and call center.
• Affords assistance to Supervisor with giving accurate sales and availability information.
• Complies with all operational requirements as assigned.
• Maintains a positive work environment promoting a team atmosphere and provides assistance to co-workers as needed.
• Works closely with Casino Marketing, Ticket Brokers, Showroom Supervisors and Venetian Management.
• Reports to work on time, in a well maintained uniform, with all necessary equipment or tools required to perform essential job functions.
• Must be regularly checked by supervisor to ensure proper handling of equipment or tools and proper lifting techniques.

Company Standards of Conduct

• All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times.
• Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Must have at least 6 months box office; call center and/or customer service experience.
• Must have prior cash handling experience and be able to type 40 wpm.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

• Must be able to lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.