Clerical Tech I (Part Time)

About the Role

This is clerical work at the entry level, performing a variety of clerical and related support tasks. Positions in this class handle functions such as those of a receptionist, file clerk, operator, typist, or similar roles. Work may include performing higher-level duties as a developmental assignment or when filling in for other positions. The role is differentiated by its routine, repetitive, and task-oriented nature and reports directly to a higher-level clerical, technical, professional, or administrative position.

Responsibilities

• Answers telephone and/or receives visitors to the office; provides information about services, directs visitors or callers to appropriate personnel, and gives directions or contact details for public offices.
• Takes messages and may operate a radio system to contact individuals.
• Asks basic questions of individuals seeking service; records information for others' use; enters or retrieves data from an automated database.
• Assists individuals in completing applications or other forms.
• Types letters, memoranda, and other narrative material from rough draft or taped dictation; types information onto forms; proofs own and others' typing.
• Opens, sorts, and distributes incoming mail; sorts, labels, and files records in alphabetical, chronological, numerical, or other established systems; retrieves requested materials from files.
• Signs, date-stamps, or otherwise identifies and controls records; receives and issues receipts for payments; posts payments and other information to records.
• Operates a switchboard; answers and connects calls; maintains current records of telephone numbers; provides contact information for other government offices.
• Answers general questions about County services and government organization; places collect, third-party billing, and credit card calls; assists employees in placing WATS calls.
• Records toll calls and reconciles them with telephone bills; reports interrupted service to the appropriate telephone company; pages individuals for telephone calls or messages.
• Performs related work as required.

Requirements

• Basic knowledge of clerical methods and techniques pertaining to filing, receptionist, and similar office procedures.
• Basic knowledge of English usage, grammar, spelling, and punctuation as used in routine clerical assignments.
• Ability to learn specific clerical processing requirements governing work operations in the assigned office or organization.
• Ability to operate typewriters, copiers, switchboards, or other office equipment as required by the work assignment.
• Ability to maintain established filing and other record-keeping systems.
• Ability to establish and maintain effective working relationships with associates, officials in other offices, and members of the public.

Qualifications

Education equivalent to completion of the twelfth school grade. Or any equivalent combination of acceptable training and experience which has provided the required skills, knowledge, and abilities.