Clerical Quality Assurance Coordinator (32662)

About the role

This 100% remote position works closely with the clinical quality assurance team to ensure work is processed and completed to the highest quality and in compliance with all policies and procedures.

Responsibilities

• Receive client submissions and input client and examinee data in the system.
• Verify all cases contain information needed for the clinical review process.
• Maintain daily contact with the Clinical QA Department regarding workflow and status of pending reports.
• Track documentation of all processes, communications, report status, and due dates.
• Maintain a daily log of files that require follow-up, clarification, or concerns in the tracker.
• Receive completed reports and review for completeness and accuracy, including proper formatting, grammar, and sentence structure.
• Complete and/or ensure all invoicing is billed daily and in accordance with company practices and client contract agreements.
• Handle and respond promptly to incoming communication from physicians or clients requesting report status or information.
• Work with transcriptionists and/or physicians’ offices regarding report details, clarification, addendums, etc.
• Ensure all medical records and reports are properly documented and saved in the appropriate location.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with HIPAA compliance practices, state and federal safety standards, and legal regulations.
• Promote effective and efficient utilization of clinical resources and supplies.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Complete knowledge of general computer, fax, copier, scanner, and telephone.
• Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Full understanding of HIPAA regulations and compliance.
• Qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to management’s directions accurately.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Exceptional communication skills by conveying necessary information accurately, listening effectively, and asking questions where clarification is needed.
• Ability to work independently, prioritize work activities, and use time efficiently.
• Ability to maintain confidentiality.
• Ability to demonstrate and promote a positive team-oriented environment.
• Ability to stay focused and concentrate under normal or heavy distractions.
• Ability to work well under pressure and/or stressful conditions.
• Ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.
• Maintain a professional and clean appearance at all times consistent with company standards.

Schedule

Monday - Friday; 9:00am - 6:00pm PST.

Pay

$18.00 per hour.