Clerical Officer - Theatre & Inpatient Scheduling Team

About the role

This is an exciting opportunity for an individual to play a key role in delivering a high-quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust. The post holder will be working within, and supporting the busy Booking and Scheduling Department based at Sentinel House, Whitchurch Road Shrewsbury.

Main duties of the job

Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures. The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high-quality Patient Access Service.

Working for your organisation

Our Poppy's Promise Commitment: We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care. Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Requirements

• Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent
• Good supporting education
• Working knowledge of using Microsoft Office applications
• Understanding of data protection and maintaining strict confidentiality in the healthcare setting
• Excellent organisational and communication skills
• Flexibility and good time management
• Ability to work as part of a team

Qualifications

• Customer Service or Business Administration NVQ's (desirable — the Trust will offer the opportunity for the successful applicant to gain these qualifications within their job role)
• Previous administrative experience including previous Booking or Appointment experience (beneficial but not essential as full training will be provided)