Clerical Assistant – Inpatient Care Management | Part Time

About the role

At Meritus Health, care doesn’t end at discharge—it’s a coordinated journey. As a Clerical Assistant in Inpatient Care Management, you’ll support the team in facilitating safe, timely transitions for hospitalized patients. From scheduling follow-up appointments to arranging transportation and delivering regulatory notices, you’ll play a key role in ensuring continuity of care and compliance with quality standards. This role is ideal for a detail-oriented professional who thrives in a collaborative environment and values both administrative precision and compassionate patient interaction.

Responsibilities

• Perform general office and secretarial duties to support care coordination and discharge planning
• Deliver the Important Message to Medicare beneficiaries and assist with the appeal process when needed
• Schedule post-discharge follow-up appointments to meet quality performance metrics
• Meet with patients to educate them about appointments and identify barriers to attendance
• Arrange patient transportation as indicated
• Assist in the development and implementation of departmental projects and performance improvement initiatives (Katas)
• Maintain accurate documentation and support efficient department operations
• Uphold Meritus Health’s values of excellence, compassion, and collaboration in every interaction

Qualifications

A high school diploma or equivalent is required, with an Associate degree preferred. Previous clerical experience in a healthcare environment is also preferred, as is experience with Microsoft Office, fax machines, and electronic medical records.

Skills

• Effective communication and computer skills
• Basic understanding of medical terminology
• Knowledge of community resources preferred
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Strong attention to detail and commitment to patient-centered service

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance & Disability Coverage, including company-paid life insurance and short- and long-term disability benefits
• Paid Time Off (PTO) to help you recharge and maintain a healthy work-life balance
• 401(k) Retirement Plan with a robust company match to support your long-term financial goals
• Education Assistance & Tuition Reimbursement to support your continued learning and career growth
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to save pre-tax dollars for eligible healthcare and dependent care expenses
• Shift Differential Pay for team members working evening, night, or weekend shifts