Clerical Associate - Level III-Provisional Appointment

About the Role

This class of positions encompasses clerical-related office activities utilizing manual and automated office systems. Duties may include supervision of employees performing routine tasks. The role involves performing supervisory and/or moderately difficult clerical duties with latitude for independent judgment.

Responsibilities

• Performs responsible clerical work in various administrative and operational areas, including processing, recording, checking, and maintaining records.
• Files and invoices using alphabetical and numerical procedures, including data/control coding.
• Furnishes information and prepares reports requiring the selection of data from simple records or statistics.
• Performs ordinary mathematical computations and checks records for accuracy and conformity with established policies and procedures.
• Operates a telephone call directory, multi-line phone, or switchboard.
• Performs clerical operations such as filing materials and searching for difficult-to-locate files.
• Performs data entry and retrieval using a personal computer, video display terminal, or other automated office systems.
• Performs routine data processing functions in production control and may perform incidental typing.
• May supervise and instruct a small group engaged in data entry and retrieval operations.
• In the temporary absence of the supervisor (up to 30 workdays or 210 hours in a calendar year), may perform supervisory duties.
• Compiles and maintains central files of health care setting and clinic patient medical records (specific to NYC Health + Hospitals).
• Compiles medical care and census data for statistical reports and maintains indexes on patients, diseases, operations, and other categories.
• Supervises and instructs a small unit or group engaged in clerical activities, including planning, assigning, and reviewing work.
• Serves as principal assistant to a supervisor of a large section or unit.
• Performs moderately difficult and responsible clerical work in maintaining and checking various records.
• Assists in preparing and arranging services and activities for receptions and public functions.
• Supervises the operation of one or more multiple switchboards.
• Performs moderately difficult data entry and retrieval using automated office systems and/or supervises staff in such functions.
• Performs responsible clerical work in areas such as personnel administration, payroll, accounts, budgeting, methods and organization, and employee benefits administration.
• In a shop or field setting, assists in administrative duties or performs difficult and responsible clerical tasks, such as receiving and transmitting radio/telephone messages, maintaining time/personnel records, preparing reports, requisitioning supplies, and maintaining inventory control.
• May provide clerical support in healthcare setting patient care units, including preparing, compiling, maintaining, filing, and retrieving patient medical records (specific to NYC Health + Hospitals).
• Records diet instructions, requisitions supplies, answers telephones, relays messages, directs visitors, distributes mail, and inventories patient personal effects.

Requirements

A high school diploma or its educational equivalent; and six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as:

• Processing sales.
• Taking, processing, and delivering orders.
• Obtaining and dispensing information.
• Listening to and resolving customer concerns, problems, and complaints.
• Performing related customer service activities.