Clerical Associate (Full-Time) - McLeod Pulmonology & Critical Care Associates Florence PBC - MRMC

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is composed of approximately 15,000 team members and over 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice, and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health.

About the Team

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to join us.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients in signing up for MyChart and encourages its use as the main form of communication with McLeod Health.
• Coordinates and schedules all appointments, whether in the office or hospital surgery center, and manages same-day appointment expectations.
• Confirms and follows up on all communication, including messages, mail, faxes, and other incoming communications.
• Prepares for upcoming visits by completing pre-arrival tasks, including pre-registration functions.
• Identifies copays and previous balances, collects payments at the time of service, and acts as a liaison between patients and the billing office (SBO) for detailed billing questions.
• Identifies patients on payment plans and refers them to a financial counselor or MyChart for payment arrangements when needed.
• Maintains a paperless, neat, and clutter-free work environment.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in care team and cross-functional quality improvement processes.
• Maintains confidentiality in patient interactions, upholds policies, and sets an example for others.
• Performs other duties as assigned.

Requirements

• Basic knowledge of computer input.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology.
• Good spelling and basic math skills.