Clerical Associate -FT - McLeod Cardiology Associates - Florence

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and encourages their use as the primary method of communication with McLeod Health.
• Schedules all appointments, both in the office and hospital surgery center if applicable.
• Coordinates and manages the expectations of all same-day appointments.
• Confirms and follows up on all communication.
• Addresses and/or follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing tasks that can be done before the patient arrives, including pre-registration functions.
• Identifies copays and previous balances and collects payments at the time of services rendered.
• Acts as a liaison between the patient and SBO when patients have detailed questions about billing.
• Identifies patients on a payment plan and refers them to a financial counselor or MyChart for payment plan arrangements when needed.
• Maintains a paperless, neat, and clutter-free work environment.
• Updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Participates actively in the care team and cross-functional team quality improvement process.
• Maintains confidentiality in conversations with patients, upholds policies, and sets an example.

Qualifications

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.