Clerical Associate (Full-Time) - McLeod Oncology & Hematology

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients in signing up for MyChart and encourages its use as the main form of communication with McLeod Health.
• Coordinates and schedules all appointments, whether in the office or hospital surgery center, and manages same-day appointment expectations.
• Confirms and follows up on all communication, including messages, mail, faxes, and other incoming communications.
• Prepares for upcoming visits by completing pre-arrival tasks, including pre-registration functions.
• Identifies copays and previous balances, collects payments at the time of service, and acts as a liaison between patients and the billing office (SBO) for detailed billing questions.
• Identifies patients on payment plans and refers them to a financial counselor or MyChart for payment arrangements when needed.
• Maintains a paperless, neat, and clutter-free work environment.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in care team and cross-functional quality improvement processes.
• Maintains confidentiality in patient interactions and upholds organizational policies.
• Performs other duties as assigned.

Requirements

• Basic knowledge of computer input.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology.
• Good spelling and basic math skills.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by over 900 medical staff members and more than 2,900 licensed nurses. The system includes approximately 15,000 team members and over 90 physician practices across an 18-county service area. McLeod Health operates seven hospitals, three health and fitness centers, a sports medicine and outpatient rehabilitation center, and provides hospice and home health services. The system has 988 licensed beds, including hospice and behavioral health.