Clerical Associate - McLeod Family Medicine - Marion

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and encourages their use as the main form of communication with McLeod Health.
• Schedules all appointments, both in the office and hospital surgery center if applicable.
• Coordinates and manages the expectations of all same-day appointments.
• Confirms and follows up on all communication.
• Prepares for upcoming visits by completing tasks that can be done before the patient arrives, including pre-registration functions.
• Identifies and collects copays and previous balances, and assists with payment plans as needed.
• Maintains a paperless, organized work environment and updates patient registries in EPIC.
• Supports the care team by handling key administrative duties.
• Participates in the care team and cross-functional team quality improvement process.
• Maintains confidentiality and sets an example for others.

Qualifications

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.