Clerical Associate - FT - McLeod Plaza Family Medicine
McLeod Health · Florence, SC · 4 days ago
On-siteAdministrativeFull-time
Responsibilities
- Handles all incoming communications and ensures reliable, consistent coverage for phones.
- Assists patients in signing up for MyChart and encourages its use as the main form of communication with McLeod Health.
- Coordinates and schedules all appointments, whether in the office or hospital surgery center.
- Manages expectations for same-day appointments.
- Confirms and follows up on all communication, including messages, mail, faxes, and other incoming communications.
- Prepares for upcoming visits by completing pre-arrival tasks, including pre-registration functions.
- Identifies copays and previous balances, and collects payments at the time of service.
- Acts as a liaison between the patient and Shared Business Office (SBO) for detailed billing questions.
- Identifies patients on payment plans and refers them to a financial counselor or MyChart for arrangements when needed.
- Maintains a paperless, neat, and clutter-free work environment.
- Regularly updates patient registries in EPIC.
- Supports team members by handling key administrative duties.
- Actively participates in care team and cross-functional quality improvement processes.
- Maintains confidentiality in patient interactions and upholds organizational policies.
- Performs other duties as assigned.
Requirements
- Basic knowledge of computer input.
- Ability to perform basic clerical functions.
- Comprehension of medical terminology.
- Good spelling and basic math skills.
About Us
Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by over 900 medical staff members and more than 2,900 licensed nurses. The system includes approximately 15,000 team members and over 90 physician practices across an 18-county service area. McLeod Health operates seven hospitals, three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice, and Home Health Services, with a total of 988 licensed beds, including Hospice and Behavioral Health.