Clerical Associate - FT-McLeod Primary Care - Clarendon

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients with signing up for MyChart and encourages its use as the primary form of communication with McLeod Health.
• Coordinates and schedules all appointments, whether in the office or hospital surgery center.
• Manages expectations for all same-day appointments and confirms all communications.
• Addresses or follows up on all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing pre-visit tasks, including pre-registration functions.
• Identifies copays and previous balances, collects payments at the time of service, and acts as a liaison between patients and SBO for billing questions.
• Identifies patients on payment plans and refers them to financial counselors or MyChart for payment plan arrangements as needed.
• Promotes a paperless, neat, and clutter-free work environment.
• Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in the care team and cross-functional team quality improvement processes.
• Maintains confidentiality in patient interactions and upholds policies.
• Performs other duties as assigned.

Qualifications

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology required.
• Good spelling and basic math skills required.