Clerical Associate (Full-Time) - Internal Medicine Clinic
Responsibilities
- Handles all incoming communications and ensures reliable, consistent coverage for phones.
- Assists patients in signing up for MyChart and encourages its use as the main form of communication with McLeod Health.
- Coordinates and schedules all appointments, whether in the office or hospital surgery center, and manages same-day appointment expectations.
- Confirms and follows up on all communication, including messages, mail, faxes, and other incoming communications.
- Prepares for upcoming visits by completing pre-arrival tasks, including pre-registration functions.
- Identifies copays and previous balances, collects payments at the time of service, and acts as a liaison between patients and the Shared Business Office (SBO) for billing questions.
- Identifies patients on payment plans and refers them to financial counselors or MyChart for payment arrangements when needed.
- Maintains a paperless, neat, and clutter-free work environment.
- Regularly updates patient registries in EPIC.
- Supports team members by handling key administrative duties.
- Actively participates in care team and cross-functional quality improvement processes.
- Maintains confidentiality in patient interactions and upholds organizational policies.
- Performs other duties as assigned.
Requirements
- Basic knowledge of computer input.
- Ability to perform basic clerical functions.
- Comprehension of medical terminology.
- Good spelling and basic math skills.
About Us
Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by over 900 medical staff members and more than 2,900 licensed nurses. The system includes approximately 15,000 team members and over 90 physician practices across an 18-county service area. McLeod Health operates seven hospitals, three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, and provides Hospice and Home Health Services. The system has 988 licensed beds, including Hospice and Behavioral Health.
The hospitals within McLeod Health include McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon, and McLeod Behavioral Health.