Clerical Associate - FT - Internal Medicine

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and encourages their use as the primary method of communication with McLeod Health.
• Schedules all appointments, both in the office and hospital surgery center if applicable.
• Coordinates and manages the expectations of all same-day appointments.
• Confirms and follows up on all communication.
• Prepares for upcoming visits by completing tasks that can be done before the patient arrives, including pre-registration functions.
• Identifies copays and previous balances, collects payments at the time of services rendered, and acts as a liaison between the patient and SBO for billing-related inquiries.
• Identifies patients on a payment plan and refers them to a financial counselor or MyChart for payment plan arrangements when needed.
• Maintains a paperless, organized, and clutter-free work environment.
• Supports the team by handling key administrative duties.
• Participates actively in the care team and cross-functional team quality improvement process.
• Maintains confidentiality in conversations with patients, upholds policies, and sets a positive example.
• Performs other duties as assigned.

Qualifications

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.

About the Role

Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About the Team: If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.