Clerical Assistant L1-2 Workers Compensation

About the role

This position provides administrative support to meet the requirements of the workers compensation claims process, ensuring strict adherence to privacy and confidentiality rules related to PII and PHI.

Responsibilities

• Complete NYS Workers Compensation Board forms
• Report employee work-related lost time to appropriate Company departments
• Review emails daily for new Maximo reports and work-related sick pay notifications
• Obtain information for new Maximo reports received from EH&S
• Forward new Maximo reports and C-2F forms to the Company’s third-party administrator within the required time frame set by the NYS Workers Compensation Board
• Send and retrieve documents from Iron Mountain
• Respond to and track requests from the Company’s third-party administrator
• Request documentation from different Company departments
• Distribute incoming mail
• Send incoming checks to the Company’s third-party administrator
• Assist the WC attorney and manager with claim reviews, audits, documents, and other Law Department projects
• Retrieve and analyze information as part of the workers compensation process from various computer-based programs, including but not limited to the Employee Hub, OAC, Maximo, Cority, Care Management, NYS Workers Compensation Board file (ecase), ViaOne, and the MetLife claim database
• Use the Law Department’s document database and Microsoft OneDrive for record-keeping purposes
• Communicate with employees, the Company’s third-party administrator, and other interested parties by phone, email, and Microsoft Teams

Requirements

• High School Diploma/GED and 2 years of clerical experience
• Strong computer keyboard skills and proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams)
• Strong verbal and written communication skills
• Strong clerical and organizational skills
• Ability to handle multiple assignments and prioritize workload
• Ability to work as part of a team in a high-volume environment
• Ability to communicate effectively by phone, email, and Microsoft Teams
• Ability to complete assigned tasks with discretion while adhering to all rules and regulations related to PII and PHI
• Valid Driver’s License

Physical Demands

• Ability to push, pull, and lift up to 25 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Assigned a System Emergency Assignment (emergency response role) and expected to work non-business hours during emergencies, which may include nights, weekends, and holidays
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to customers