Clerical Assistant

About the role

Position Purpose: Supports the activities of an office or school by performing general clerical duties such as copying, receiving telephone calls, and providing customer service.

Effective Date: 10/2023.

Responsibilities

• Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).
• Receives and returns phone calls to employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office or school.
• Investigates specific questions, concerns, and issues to provide answers and/or resolutions.
• Attends all required meetings and trainings.
• Performs other related duties, as assigned.

Requirements

• Knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps.
• Excellent customer service skills.
• Excellent organizational skills.
• Effective interpersonal skills to deal with a diverse public.
• Ability to be discrete and maintain confidentiality.
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback.
• Ability to use a variety of office equipment such as a copier, fax machine, scanner, etc.