Clerical Assistant

About the role

At Ternium, we specialize in resolving complex healthcare insurance claim denials and delays. Our mission is to empower hospitals and health systems by optimizing their revenue cycle, allowing them to focus on what matters most—patient care. With a dedicated team of professionals, we consistently deliver outstanding results, increasing net patient revenue, improving cash flow, and reducing operational costs while enhancing the patient experience. As a Clerical Assistant, you’ll play a critical role in supporting our internal teams and clients through a variety of administrative functions. Your day-to-day tasks will ensure smooth documentation processes and timely claim appeals, directly contributing to the financial health of our healthcare partners.

Responsibilities

• Process incoming and outgoing mail, scanning, and document consolidation and indexing.
• Organize and maintain documents in a paper or electronic filing system.
• Consistently document all activity in a clear, concise, and comprehensive manner.
• Perform follow-up status requests through telephone, internet, and/or fax requests.
• Maintain a working knowledge of internal policies and client systems and credentials.
• Assist in special projects as assigned.
• Additional duties as assigned.

Requirements

• High school diploma or equivalent
• Ability to lift, push, or pull up to 25 lbs
• Reliable transportation (for occasional post office runs)

Qualifications

• Associate or bachelor’s degree
• Experience in revenue cycle, claims processing, medical billing, or insurance follow-up
• Prior clerical or administrative experience in a fast‑paced environment

Skills

• Strong written and verbal communication skills
• Organizational skills
• Ability to adapt and prioritize in a dynamic team setting
• Ability to work independently and as part of a team
• Attention to detail
• Ability to adhere to HIPAA and company policies

Benefits

• 401(k) with corporate match
• Comprehensive health, dental, and vision insurance
• Life insurance
• Performance‑based bonuses
• Paid time off
• Flexible schedule
• Professional development and mentorship opportunities
• Career growth and upward mobility

Pay

$12.00‑$15.00 per hour (commensurate with experience)

Schedule

Flexible schedule