Clerical Assistant

About the Role

American Bath Factory is a fast-growing U.S.-based manufacturer and distributor of premium bathroom fixtures, serving contractors, designers, and home remodelers nationwide. We operate at the intersection of industrial supply and e-commerce, delivering high-volume order processing, inventory coordination, and customer support with precision and speed. As we scale digitally, we’re building a remote-first admin team to fuel operational excellence—starting with a sharp, detail-oriented Clerical Assistant to own the backend pulse of our business.

Responsibilities

• Process and verify purchase orders, inbound/outbound invoices, and vendor documentation with 99%+ accuracy.
• Maintain and update digital and cloud-based inventory logs, pricing sheets, and customer order trackers in real-time.
• Coordinate scheduling, data entry, and communication between sales, logistics, and warehouse teams via email, CRM, and internal tools.
• Generate daily, weekly, and monthly reporting summaries for management (sales volume, backorders, vendor performance).
• Support customer service with order status updates, return documentation, and escalation tracking.
• Digitally file and archive contracts, warranty forms, and vendor agreements using standardized naming and folder structures.

Requirements

• Proficient in Microsoft Excel (VLOOKUP, pivot tables, formulas)
• Experience with Google Workspace (Sheets, Docs, Drive)
• CRM or ERP exposure (Salesforce, NetSuite, QuickBooks preferred)
• Strong data entry & accuracy under tight deadlines
• Remote work discipline — self-managed, punctual, and communicative
• Exceptional attention to detail and organizational hygiene

Preferred Qualifications

• Familiarity with Shopify, WooCommerce, or e-commerce admin dashboards
• Basic knowledge of inventory management or supply chain workflows
• Previous exposure to manufacturing or B2B wholesale operations

Benefits & Culture

• 100% remote role with flexible hours — work from anywhere in the U.S.
• Clear paths to advancement — high performers move into admin lead, ops coordinator, or customer success roles
• Fast-paced, no-bullshit culture where precision, ownership, and initiative are rewarded