Clerical Assistant 2
About the role
Join the Department of Revenue as a Clerical Assistant 2 and help support the Pennsylvania State Lottery in its Pittsburgh office. This role places you at the center of daily operations that keep retailer services running smoothly. Your attention to detail and strong communication skills will support staff and retailers across the region. Take pride in a position where your work helps maintain trusted and reliable Lottery operations.
Responsibilities
- Call Handling: Answer and direct incoming calls to the appropriate staff or supervisor
- Document Preparation: Compose and type letters, memos, and forms for managerial review
- Report Support: Gather sales information and create monthly and ad hoc reports using internal systems and Excel
- Retailer Assistance: Provide guidance to retailers by applying knowledge of Lottery games, procedures, and policies
- Data Entry: Process applications, ownership changes, and other retailer updates in the Lottery system
- Mail Processing: Open, distribute, and prepare outgoing mail including certified and UPS items
Schedule
Full-time employment, 37.5 hours per week. Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
You may have the opportunity to work from home (telework) part-time, ad hoc based on operational needs. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time.
Pay
Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin at the starting annual salary of $36,831 (before taxes).
Requirements
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Graduation from high school; or
- An equivalent combination of experience and training.
You must be able to perform essential job functions.