Clearwater Cove - Guest Group Communications Coordinator

About the role

This position is a sales-forward role within Young Life, focusing on growing and developing school-season bookings. It includes additional responsibilities within the Guest Services department to support the team's overall functions.

Responsibilities

• Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups;
• Communicate this information to the different departments at the property well in advance of the group's arrival;
• Share host responsibilities with the guest services team;
• Develop and maintain all guest services materials that are part of the communication process with guest groups (e.g. Guest Group Planning Packet);
• Cultivate and maintain a constant open line of communication with Young Life field staff and non-Young Life guest groups in relation to their use of and comments about the property;
• Understand interdepartmental relations as related to service for the guest group;
• Possess familiarity with all aspects of the camping operations (e.g. Food Service, Housekeeping, Administration, Maintenance and Guest Services);
• Serve as the liaison between the property and the various assigned staff who will make use of the facility during the school year (e.g. camp director, program team, etc.);
• Research, develop and implement specific projects as assigned by the guest services coordinator.

Requirements

• Must be organized, detail-oriented, customer service oriented, have effective phone skills and be a clear communicator;
• Must be familiar with the ministry strategy and mission of Young Life;
• Must possess skills and gifts in communication, organization and administration;
• Able to function in a healthy manner where relationships are transient in nature;
• Able to communicate a sense of warmth, hospitality and concern for all staff and users of the property;
• Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation;
• Able to respond to urgent and unscheduled needs of guest groups.

Qualifications

• A four-year college degree preferred;
• Training in hospitality preferred.

Skills

• Customer service orientation;
• Effective phone skills;
• Clear communication skills;
• Organizational skills;
• Ability to function in a transient relationship environment;
• Ability to communicate warmth, hospitality and concern;
• Ability to relate professionally to all camping staff;
• Ability to respond to urgent and unscheduled needs of guest groups.

Benefits

• Relational ministry environment;
• Opportunity to work with and minister to volunteer high school and college-age young people;
• Positive representation of Young Life within the community;
• Professional and Christ-like hospitality and concern for guests and staff.

Pay

The anticipated annual salary for this position can range from $37,000 - $46,000 depending on relevant education, experience, and location.

Schedule

The standard base pay range for this role is outlined below for the U.S. This base pay range is for the U.S. and is not applicable to locations outside of the United States.