Cleaning Manager - Central Role

About the role

We are looking for an experienced, motivated Cleaning Manager to lead our onboard cleaning operations across our Birmingham and Nottingham depots. This is an exciting opportunity to improve the daily experience of thousands of customers by ensuring our trains are presented to the highest standard.

Responsibilities

• Lead Cleaning Co-ordinators, Onboard Cleaners and Office Cleaners based at Multistory and Lampblock.
• Manage team attendance, performance, wellbeing and development.
• Deliver the onboard cleaning strategy consistently across the region, supporting continuous improvement and customer satisfaction.
• Lead colleagues in line with business objectives, company policies, legislation, industry standards and best practice.
• Investigate cleaning-related complaints, identify root causes and implement preventative actions.
• Review and improve cleaning policies, procedures and working practices.
• Complete and review risk assessments while promoting a strong health and safety culture.
• Respond effectively to operational disruption and special events, maintaining cleaning standards.
• Supporting supplier performance reviews by providing operational insight and performance data.
• Deputising for the Train Presentation Manager when required.

Requirements

Some weekend working will be required to meet business and operational needs.

Qualifications

• Experience managing cleaning, presentation or facilities teams.
• Proven experience leading and motivating operational teams.
• Experience managing external contractors.
• IOSH Managing Safely qualification (or equivalent), or willingness to achieve this.
• Knowledge of HR best practice, including performance, attendance and wellbeing management.
• Experience using problem-solving techniques such as root cause analysis.
• Understanding of rostering and operational planning principles.

Skills & Behaviours

• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
• Strong leadership and people management capability.
• A proactive approach to problem solving and continuous improvement.
• Well organised, resilient and able to prioritise in a dynamic operational environment.
• Competent IT skills, including Microsoft Office applications.

Benefits

Details not specified.

Pay

Circa £37K

Schedule

Details not specified.