Cleaning Dispatcher

About the role

The ISS 1st shift Cleaning Services Dispatcher plays a critical role in ensuring the smooth operation of cleaning services throughout the American Airlines airport area. This position is responsible for monitoring and dispatching cleaning teams to respond promptly to work orders, service requests, and alerts from restroom sensors. The Dispatcher serves as the central communication point for cleaning staff, manages radio equipment, and supports the daily operations of the airport cleaning program.

Key Accountabilities

• Monitor incoming work orders, service requests, and restroom sensor alerts through the facilities management system.
• Dispatch cleaning teams promptly and effectively to address requests and ensure timely resolution.
• Track and close out work orders in the system once tasks are completed.
• Maintain constant communication with cleaning staff using Relay radios.
• Sign out Relay radios at the start of 1st shift and ensure proper return and accountability at the end of shift.
• Document daily activity, including completed work orders, outstanding requests, and sensor alerts.
• Escalate urgent or unresolved issues to the 1st Shift Manager, Assistant Site Manager, and/or the Site Manager.
• Support overall operational efficiency by coordinating staff deployment based on airport traffic flow and workload using information from the FIDS system.
• Maintain a professional and customer-service–oriented approach when communicating with staff and airport stakeholders.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team when needed
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Present a professional appearance and conduct
• Understand customer service and satisfaction

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from all levels of management
• Coordinate activities with other internal departments

Ideal Candidate

• High school diploma or equivalent required
• Prior experience in dispatch, facilities services, janitorial operations, or a similar role preferred
• Strong organizational and multitasking skills
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced airport environment and adapt quickly to changing priorities
• Basic computer literacy and familiarity with work order management systems
• Experience using two-way radios or similar communication devices

Physical Demands & Work Environment

• Ability to remain seated at a workstation for extended periods
• Occasional need to walk airport concourses or visit work sites for follow-up
• Work is performed in an airport operations office environment with frequent communication to teams in the field
• Must pass airport security clearance requirements

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Pay

The hourly pay range for this position is $23.00 per hour–$24.00 per hour.

Schedule

The work hours for this position are Monday through Friday plus weekends, 2:00 pm – 10:30 pm.