Clayton Homes Office Lead - Fairfield, IL

About the role

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. The Office Lead serves as the administrative hub for the Home Center, supporting sales, marketing, human resources, and operations while ensuring smooth communication and compliance.

Responsibilities

• Administrative Support
  • Assemble, update, and maintain customer files for Home Center processes and compliance, adhering to record policies.
  • Assist Home Center team members in collaborating with Home Office liaisons on sales, marketing, human resource, and other business processes.
  • Prepare sales packages, complete parts orders, process billback requests for manufacturer payments on covered items, and schedule service through contractors.
• Communication Liaison
  • Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
  • Serve as a point of contact between departments or individuals, relaying messages and ensuring effective communication.
  • Interact with clients, visitors, and employees to provide assistance and ensure a positive experience.
• Office Organization and Management
  • Assist customers with general questions, route phone calls and messages accurately and quickly.
  • Support office compliance and internal audit preparation.
  • Assist the Home Center Manager with collecting invoices, scheduling contractor payments, and making bank deposits.
  • Operate and perform tasks in Vantage, including Vantage tasks, SES Pro, and My Home Service.
• Competencies
  • Time Management: Manage multiple responsibilities by staying organized and prioritizing time-sensitive tasks.
  • Quality Focus: Ensure efficiency, accuracy, completeness, and integrity of work; recommend procedural improvements.
  • Adaptability: Adjust to changing external influences, alter procedures when necessary, and juggle multiple demands.
  • Planning and Priority Setting: Identify priorities and develop detailed action plans with objectives, accountabilities, timeframes, standards, review stages, and contingencies.
  • Composure and Resiliency: Handle pressure effectively, recover quickly from setbacks, and maintain optimism and persistence. Avoid overly emotional responses in difficult situations.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express.
• Able to multi-task and adapt to changes with ease.
• Strong written and verbal communication skills.
• Strong customer service skills.
• High School diploma or equivalent.
• Professional demeanor and appearance.
• Able to comply with all company policies and procedures.
• Reliable, dependable, and able to work effectively in a team environment.
• Cooperative and collaborative; willing to assist with miscellaneous duties as required.
• 1-3 years of tenure and/or related experience.
• Able to complete tasks and role requirements independently.
• Able to operate in a sedentary environment; independently use a computer, phone, copier, and other office machinery; occasionally move furniture/decor and complete light cleaning.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401K programs with investment options and company matching after one year for full- and part-time team members.
• Paid parental leave, Employee Assistance Programs, paid time off, and paid holidays.
• Paid time off for volunteering through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational well-being.
• Home Centers are closed on Sundays, promoting a balanced working environment.

Pay

Hourly wage (rate not specified).