Clayton Homes Office Coordinator - Mabank, TX

About the role

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. This position serves as a central point of support for the Home Center, ensuring smooth operations and effective communication across departments.

Responsibilities

• Administrative Support
  • Assemble, update, and maintain customer files for Home Center processes and compliance, adhering to record retention policies.
  • Assist Home Center team members in collaborating with Home Office liaisons on sales, marketing, human resources, and other business processes.
  • Prepare sales packages, complete parts orders, process billback requests for manufacturer payments, and schedule service through contractors.
• Communication Liaison
  • Prepare letters, promotional flyers, copies, business card requests, and other correspondence as directed by the Home Center Manager.
  • Serve as a point of contact between departments, relaying messages and ensuring effective communication channels.
  • Interact with clients, visitors, and employees to provide assistance and ensure a positive experience.
• Office Organization and Management
  • Assist customers with general questions, route phone calls, and messages accurately and promptly.
  • Support office compliance and internal audit preparation.
  • Assist the Home Center Manager with collecting invoices, scheduling contractor payments, and making bank deposits.
  • Operate and perform tasks within Vantage systems, including Vantage tasks, SES Pro, and My Home Service.
• Competencies
  • Time Management – Manage multiple responsibilities by staying organized and prioritizing time-sensitive tasks.
  • Quality Focus – Ensure efficiency, accuracy, and completeness of work while recommending procedural improvements.
  • Adaptability – Adjust to changing circumstances, alter procedures as needed, and juggle multiple demands.
  • Planning and Priority Setting – Identify priorities and develop action plans with clear objectives, timelines, and review stages.
  • Composure and Resiliency – Handle pressure effectively, recover from setbacks, and maintain optimism and professionalism in challenging situations.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook Express.
• Ability to multitask and adapt to changes with ease.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• High school diploma or equivalent.
• Professional demeanor and appearance.
• Ability to comply with all company policies and procedures.
• Reliable, dependable, and able to work effectively in a team environment.
• Cooperative, collaborative, and willing to assist with miscellaneous duties as needed.
• Experience is a plus.
• Ability to operate in a sedentary environment; independently use a computer, phone, copier, and other office machinery; occasionally move furniture or décor and perform light cleaning.

Pay

This role offers an hourly wage of $20.00 per hour.

Benefits

• Flexible health, dental, and vision benefits package for full-time team members.
• Competitive 401K program with investment options and company matching after one year for full- and part-time team members.
• Paid parental leave, Employee Assistance Programs, paid time off, and paid holidays.
• Paid volunteer time through the Clayton Impact program to support meaningful causes.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational well-being.
• Home Centers are closed on Sundays, promoting a balanced work environment.