Classroom Technology Support Manager

Department: IT Service Management | Full Time | Application closes: 12/05/2026

About the role

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

The University of South Carolina is seeking a service-minded leader to manage the team that keeps technology-enabled classrooms ready for teaching every day. As Classroom Technology Support Manager, you will lead a campus-wide support operation, develop people, and use service data to improve reliability and the experience of faculty and students. You will work closely with Classroom Engineering, Distributed Learning, and IT service partners in a role where thoughtful operational leadership has a direct, visible impact on teaching and learning. Reporting to the Assistant Director for Classroom Engineering and Support, this position provides day-to-day leadership for Classroom Technology Support. The manager trains and supervises staff, coordinates service coverage and response, establishes practical service standards, and partners across the university to continuously improve the support experience in technology-enabled academic spaces.

Responsibilities

• Lead, coach, and evaluate Classroom Technology Support staff; set clear expectations, support professional development, and build a collaborative, accountable team.
• Direct daily support operations for technology-enabled academic spaces, including work assignment, day and evening coverage, escalation, preventive maintenance, and coordination of planned upgrades.
• Use ServiceNow data, customer feedback, and recurring-issue trends to improve service quality, classroom reliability, knowledge resources, procedures, and performance measures.
• Build productive relationships with instructors, academic units, and IT partners; communicate service health, address recurring concerns, and contribute to classroom technology planning.

Qualifications

Required qualifications:

• A people-centered supervisor who can train and develop staff, set priorities, communicate expectations clearly, provide constructive feedback, and build the technical and customer-service skills needed to support modern classroom instruction.
• Experience leading technical service delivery in a customer-facing environment, ideally supporting classroom, AV, instructional, or other high-availability technologies.
• Comfort using service-management data and operational metrics to identify trends, improve processes, and communicate performance and improvement opportunities.
• A practical, collaborative communicator who can build trust with faculty, staff, students, and technology partners while remaining focused during time-sensitive service issues.

Preferred qualifications:

• Experience supervising technical support staff in a higher education environment.
• Experience managing classroom or audiovisual technology support operations.
• Experience coordinating technology upgrades and service coverage.
• Experience using ServiceNow or a comparable IT service management platform.
• Experience developing procedures, knowledge resources, performance measures, and continuous improvement plans.

Skills

• Knowledge of classroom audiovisual systems
• Knowledge of endpoint and network technologies
• Knowledge of IT service management practices
• Knowledge of equipment lifecycle planning
• Strong leadership skills
• Strong staff coaching skills
• Strong customer service skills
• Strong analytical and problem-solving skills
• Strong project coordination skills
• Strong vendor-management skills
• Ability to prioritize and assign work across day and evening coverage
• Ability to communicate technical information clearly to instructors, students, staff, and campus partners
• Ability to analyze ServiceNow data and recurring issue trends
• Ability to develop practical procedures and performance measures
• Ability to manage multiple concurrent priorities
• Ability to exercise sound judgment with confidential information
• Ability to respond effectively to time-critical service interruptions

Benefits

• Make a direct difference in the teaching and learning experience by helping ensure classrooms are dependable, responsive, and ready when they are needed.
• Lead a team with a clear operational mission and meaningful ownership of staffing, service quality, continuous improvement, and campus partnerships.
• Work alongside Classroom Engineering, Distributed Learning, and One Front Door service teams to create a more connected and consistent technology-support experience.
• Help shape the future of classroom support through data-informed decisions, practical standards, and long-term technology planning.
• A mission-driven role at South Carolina's flagship public university, supporting the students and instructors who use our learning spaces every day.
• A central Columbia campus with access to a vibrant downtown, restaurants, arts, sports, and outdoor recreation.