Classroom Facilitator -- Tooele Campus

Facilitators are an important part of the staff at USU-Tooele because they aid Interactive Video Broadcast (Connect) instructors and assist in the use of Zoom technology to ensure a beneficial learning environment. Our facilitators greet students and staff with a smile, are eager to assist, and are trained to provide technology support to instructors and build rapport. This part-time, non-benefitted position is housed on the Tooele Campus. Hours and days may change each semester.

Responsibilities

• Check for email correspondence from instructors and make copies of assignments and/or exams for students before classes begin.
• Follow set-up procedures for IVC broadcast classes and Zoom and ensure that classes are ready for instruction 15 to 30 minutes before classes begin.
• Troubleshoot problems with IVC classes or Zoom courses and work with the VOC and facilitator lead to resolve issues.
• Maintain an atmosphere of learning, respect, and productivity in the classroom while facilitating.
• Communicate with professors and students to assist with problems or concerns related to the classroom, provide solutions, and give feedback on improving the classroom experience.
• Proctor in-class exams and remain in class while the exam is being taken.
• Collect homework, exams, or any other correspondence to be sent to instructors.
• Collect, process, and return homework/assignments and exams in a prompt and confidential manner according to testing center practices.
• Maintain accurate class rolls and attendance records when required by the instructor.
• Other duties as assigned.

Requirements

• Willingness to learn simple technology skills.
• Ability to write effectively so that others can understand.
• Ability to communicate effectively face-to-face, over the phone, on IVC equipment, and via electronic communication devices.
• Basic knowledge of computers, internet navigation, and email software.
• Basic knowledge of office equipment (printer, copiers, fax, scanner, etc.).
• Must be dependable, punctual, able to maintain confidentiality of student information, and work with integrity.

Qualifications

• Experience with customer service.
• Experience using the Zoom program.
• Experience with operating and troubleshooting broadcast equipment.
• Completion of an IVC college class or other college coursework.
• Experience using Canvas programs.
• Experience in classroom facilitation.
• Knowledge of Microsoft Office programs.
• Demonstrated success working with the general public and/or college students.
• General knowledge of Utah State University policies and procedures.

Pay

$11.00 per hour

Schedule

Evening shift — Monday through Friday — 4:30 to 9:30 or 10:30 PM.

Along with the online application, please attach a resume, cover letter, and contact information for one professional reference.