Classification & Compensation Specialist

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including Governmentjobs.com, NEOED.com, and PowerDMS.com.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Facilitate payroll and tax services for Customers.
• Respond to legal requests and prevent fraud or potentially illegal activities.

Requirements

• At least 3 years of experience in IT support or customer service.
• Proficiency in Microsoft Office Suite and familiarity with web development tools.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with cloud-based systems and platforms.
• Knowledge of data security best practices.
• Experience with analytics and reporting tools.

Skills

• Technical proficiency in web development and database management.
• Strong understanding of cybersecurity principles and practices.
• Experience with project management tools.
• Knowledge of data analytics and reporting tools.

Benefits

• Competitive salary commensurate with experience.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on NEOGOV products.

Pay

Salary range: $60,000 - $80,000 per year.

Schedule

Full-time position with a standard 40-hour workweek.