Class Operations Manager
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to decide which sections to include. The posting includes:
- About QBS Safety-Care® by QBS (company description). Could be "About the role"? Not exactly. Might be "About the role" is not present. Could use "About the company"? But instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can deviate? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Means we can use those headings if appropriate. If not appropriate, maybe we shouldn't create a heading. But we need to include substantive info. The company description could go under a heading like "About the role"? Not accurate. Could we omit heading and just put
for that description? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests using those. Probably we should map content to these headings where possible.
We have:
- Position Summary (describes role). Could be "About the role". So we can put that under About the role
.
- What You’ll Do (list of duties). That's Responsibilities.
- Requirements (list). That's Requirements.
- Benefits (list). That's Benefits.
- Compensation (Pay). That's Pay.
- No explicit Schedule.
- No Qualifications separate from Requirements? Could treat Requirements as qualifications.
- Skills not separately listed.
Thus we can have sections: About the role, Responsibilities, Requirements, Benefits, Pay.
We must not include sections with placeholder text. All have real content.
We need to remove EEO boilerplate at end. Also remove duplicated lines? There's duplicated EEO statement repeated twice. Remove both.
Also remove any navigation etc. Not present.
We need to preserve all substantive information: company description, position summary, duties, requirements, benefits, compensation.
We need to format lists as - . For prose, use
.
We need to ensure we don't repeat job title as heading. Not needed.
We need to output only HTML fragment, no /, no markdown.
Let's extract content.
Company description: "About QBS Safety-Care® by QBS is a leader in behavioral crisis prevention training. Through our train-the-trainer model, we equip organizations—including schools, healthcare providers, and human services agencies—with the skills to reduce workplace crises and improve care. Our mission-driven, high-impact team supports more than 250,000 certified professionals nationwide, helping organizations create safer environments for staff and the individuals they serve."
Position Summary: "Every Safety-Care class has a seat in it, and every seat has a person attached to it. Someone registers them, reschedules them when their week falls apart, tells them where to be, marks them present, and closes out the record. Today that work is spread across eight Customer Success Managers and handled between everything else they do. It takes close to a third of their activity, and it competes directly with the account work they are hired to do. The Class Operations Manager takes the seat. From the moment a registration exists until attendance is recorded, the seat belongs to this role. Customer Success Managers own the customer account, the Scheduling team owns the class, and this role makes sure the right person is in each seat. The role starts with a focused scope and a clear goal: make this work simpler and automate as much of it as possible. It reports to the Director of Customer Success through the end of the year to support a smooth transition, with a planned move to Operations after that. There is plenty of room for the role to grow from there."
What You’ll Do: bullet list (multiple lines). Let's capture each bullet.
- Seat management, registration through attendance
- Process inbound registration requests through the shared queue inside the published service window.
- Handle seat cancellations and reschedules end to end, including the confirmation back to the customer.
- Manage seat reassignment, waitlist movement, and blank-seat follow-up before the class runs.
- Record attendance within 24 hours, including late arrivals and no-shows.
- Be the Master Trainer's single point of contact on class day.
- Follow up on no-shows quickly so their seats can be rebooked or released.
- Apply the registration transfer and seat cancellation policy consistently, identify, and resolve when it costs more than it protects.
- Participant communication and single point of contact
- Be the single named contact for participant and trainer class questions, from registration through attendance.
- Send pre-class information, confirmations, and day-of or emergency communication.
- Inform customers immediately when a seat or class detail changes, so no one is caught by surprise.
- Identify reoccurring issues and bring the fix forward instead of absorbing it quietly.
- Hand off what falls outside this role.
- Class-level cancellations, venue logistics, and keep or kill decisions sit with Scheduling.
- Account relationships, onboarding, and certification lifecycle sit with the Customer Success Manager.
- Seat record accuracy and month-end close
- Keep Salesforce accurate so seat counts, rosters, and revenue reporting all match.
- Complete end-of-month roster clean-up on the finance close schedule.
- Maintain owner attribution on registrations so commission crediting stays correct.
- Ensure registration is credited to the right team member, so sales commissions stay accurate.
- Flag confirmed classes that have slipped back to at-risk, early enough for the decision owner to act.
- Flagging it is yours. The call is not.
- Automating the work down
- Find and automate the parts of this work that don't need a person, freeing up time for higher-value work and creating room for the role to grow.
- Partner with the Director of Customer Success and Revenue Operations to improve intake, templated communication, self-service reschedules, and attendance workflow, and share what’s been automated.
- Document processes as you go, so the work is easy to hand off and improve.
What Success Looks Like: bullet list.
- Change turnaround. Registration, reschedule, and cancellation requests are handled and confirmed quickly, so customers never have to follow up with us about a seat.
- Blank seats at class start. Fewer seats sold without a named participant when a class begins. Following up on these early protects revenue.
- Attendance and record closeout. Attendance recorded within 24 hours of class, and records clean by the finance close each month.
- No-show recovery. No-shows rebooked or released in time, rather than written off.
- Class-management time returned. Hours given back to the Customer Success team as this work is streamlined and automated.
Requirements: bullet list.
- 3+ years of experience coordinating scheduling, registration, or service operations at high volume, with a sense for where things tend to go wrong.
- Stays organized and calm when a class week gets messy, and knows what to prioritize when requests pile up.
- Comfortable being the direct contact for trainers and participants, and being the person who solves the problem rather than passing it along.
- Strong attention to detail. This role's output feeds revenue reporting and the finance close, so accuracy is mandatory
- Excited to automate repetitive work and improve how things get done, rather than keep doing it by hand.
- Able to hold a boundary politely. A lot of this job is knowing what is not yours and passing it cleanly.
- Salesforce experience is a plus
Benefits: list.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k) with company match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Professional Development
Compensation: "$70,000-$80,000 base (depending on experience)"
We should not include EEO.
Now produce HTML.
We'll have:
About the role
company description + position summary? Actually we could split: About the role could include company description and position summary. But maybe better: About the role includes position summary only; company description could be separate? But we don't have a heading for company. Could include it in About the role as preamble.
Thus:
About the role
About QBS Safety-Care® by QBS is a leader in behavioral crisis prevention training. Through our train-the-trainer model, we equip organizations—including schools, healthcare providers, and human services agencies—with the skills to reduce workplace crises and improve care. Our mission-driven, high-impact team supports more than 250,000 certified professionals nationwide, helping organizations create safer environments for staff and the individuals they serve.
Every Safety-Care class has a seat in it, and every seat has a person attached to it. Someone registers them, reschedules them when their week falls apart, tells them where to be, marks them present, and closes out the record. Today that work is spread across eight Customer Success Managers and handled between everything else they do. It takes close to a third of their activity, and it competes directly with the account work they are hired to do. The Class Operations Manager takes the seat. From the moment a registration exists until attendance is recorded, the seat belongs to this role. Customer Success Managers own the customer account, the Scheduling team owns the class, and this role makes sure the right person is in each seat. The role starts with a focused scope and a clear goal: make this work simpler and automate as much of it as possible. It reports to the Director of Customer Success through the end of the year to support a smooth transition, with a planned move to Operations after that. There is plenty of room for the role to grow from there.
Then Responsibilities:
Responsibilities
- Seat management, registration through attendance
- Process inbound registration requests through the shared queue inside the published service window.
- Handle seat cancellations and reschedules end to end, including the confirmation back to the customer.
- Manage seat reassignment, waitlist movement, and blank-seat follow-up before the class runs.
- Record attendance within 24 hours, including late arrivals and no-shows.
- Be the Master Trainer's single point of contact on class day.
- Follow up on no-shows quickly so their seats can be rebooked or released.
- Apply the registration transfer and seat cancellation policy consistently, identify, and resolve when it costs more than it protects.
- Participant communication and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting includes: - About QBS Safety-Care® by QBS (company description). Could be "About the role"? Not exactly. Might be "About the role" is not present. Could use "About the company"? But instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can deviate? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Means we can use those headings if appropriate. If not appropriate, maybe we shouldn't create a heading. But we need to include substantive info. The company description could go under a heading like "About the role"? Not accurate. Could we omit heading and just put
for that description? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests using those. Probably we should map content to these headings where possible.
We have:
- Position Summary (describes role). Could be "About the role". So we can put that under About the role
.
- What You’ll Do (list of duties). That's Responsibilities.
- Requirements (list). That's Requirements.
- Benefits (list). That's Benefits.
- Compensation (Pay). That's Pay.
- No explicit Schedule.
- No Qualifications separate from Requirements? Could treat Requirements as qualifications.
- Skills not separately listed.
Thus we can have sections: About the role, Responsibilities, Requirements, Benefits, Pay.
We must not include sections with placeholder text. All have real content.
We need to remove EEO boilerplate at end. Also remove duplicated lines? There's duplicated EEO statement repeated twice. Remove both.
Also remove any navigation etc. Not present.
We need to preserve all substantive information: company description, position summary, duties, requirements, benefits, compensation.
We need to format lists as - . For prose, use
.
We need to ensure we don't repeat job title as heading. Not needed.
We need to output only HTML fragment, no /, no markdown.
Let's extract content.
Company description: "About QBS Safety-Care® by QBS is a leader in behavioral crisis prevention training. Through our train-the-trainer model, we equip organizations—including schools, healthcare providers, and human services agencies—with the skills to reduce workplace crises and improve care. Our mission-driven, high-impact team supports more than 250,000 certified professionals nationwide, helping organizations create safer environments for staff and the individuals they serve."
Position Summary: "Every Safety-Care class has a seat in it, and every seat has a person attached to it. Someone registers them, reschedules them when their week falls apart, tells them where to be, marks them present, and closes out the record. Today that work is spread across eight Customer Success Managers and handled between everything else they do. It takes close to a third of their activity, and it competes directly with the account work they are hired to do. The Class Operations Manager takes the seat. From the moment a registration exists until attendance is recorded, the seat belongs to this role. Customer Success Managers own the customer account, the Scheduling team owns the class, and this role makes sure the right person is in each seat. The role starts with a focused scope and a clear goal: make this work simpler and automate as much of it as possible. It reports to the Director of Customer Success through the end of the year to support a smooth transition, with a planned move to Operations after that. There is plenty of room for the role to grow from there."
What You’ll Do: bullet list (multiple lines). Let's capture each bullet.
- Seat management, registration through attendance
- Process inbound registration requests through the shared queue inside the published service window.
- Handle seat cancellations and reschedules end to end, including the confirmation back to the customer.
- Manage seat reassignment, waitlist movement, and blank-seat follow-up before the class runs.
- Record attendance within 24 hours, including late arrivals and no-shows.
- Be the Master Trainer's single point of contact on class day.
- Follow up on no-shows quickly so their seats can be rebooked or released.
- Apply the registration transfer and seat cancellation policy consistently, identify, and resolve when it costs more than it protects.
- Participant communication and single point of contact
- Be the single named contact for participant and trainer class questions, from registration through attendance.
- Send pre-class information, confirmations, and day-of or emergency communication.
- Inform customers immediately when a seat or class detail changes, so no one is caught by surprise.
- Identify reoccurring issues and bring the fix forward instead of absorbing it quietly.
- Hand off what falls outside this role.
- Class-level cancellations, venue logistics, and keep or kill decisions sit with Scheduling.
- Account relationships, onboarding, and certification lifecycle sit with the Customer Success Manager.
- Seat record accuracy and month-end close
- Keep Salesforce accurate so seat counts, rosters, and revenue reporting all match.
- Complete end-of-month roster clean-up on the finance close schedule.
- Maintain owner attribution on registrations so commission crediting stays correct.
- Ensure registration is credited to the right team member, so sales commissions stay accurate.
- Flag confirmed classes that have slipped back to at-risk, early enough for the decision owner to act.
- Flagging it is yours. The call is not.
- Automating the work down
- Find and automate the parts of this work that don't need a person, freeing up time for higher-value work and creating room for the role to grow.
- Partner with the Director of Customer Success and Revenue Operations to improve intake, templated communication, self-service reschedules, and attendance workflow, and share what’s been automated.
- Document processes as you go, so the work is easy to hand off and improve.
What Success Looks Like: bullet list.
- Change turnaround. Registration, reschedule, and cancellation requests are handled and confirmed quickly, so customers never have to follow up with us about a seat.
- Blank seats at class start. Fewer seats sold without a named participant when a class begins. Following up on these early protects revenue.
- Attendance and record closeout. Attendance recorded within 24 hours of class, and records clean by the finance close each month.
- No-show recovery. No-shows rebooked or released in time, rather than written off.
- Class-management time returned. Hours given back to the Customer Success team as this work is streamlined and automated.
Requirements: bullet list.
- 3+ years of experience coordinating scheduling, registration, or service operations at high volume, with a sense for where things tend to go wrong.
- Stays organized and calm when a class week gets messy, and knows what to prioritize when requests pile up.
- Comfortable being the direct contact for trainers and participants, and being the person who solves the problem rather than passing it along.
- Strong attention to detail. This role's output feeds revenue reporting and the finance close, so accuracy is mandatory
- Excited to automate repetitive work and improve how things get done, rather than keep doing it by hand.
- Able to hold a boundary politely. A lot of this job is knowing what is not yours and passing it cleanly.
- Salesforce experience is a plus
Benefits: list.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k) with company match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Professional Development
Compensation: "$70,000-$80,000 base (depending on experience)"
We should not include EEO.
Now produce HTML.
We'll have:
About the role
company description + position summary? Actually we could split: About the role could include company description and position summary. But maybe better: About the role includes position summary only; company description could be separate? But we don't have a heading for company. Could include it in About the role as preamble.
Thus:
About the role
About QBS Safety-Care® by QBS is a leader in behavioral crisis prevention training. Through our train-the-trainer model, we equip organizations—including schools, healthcare providers, and human services agencies—with the skills to reduce workplace crises and improve care. Our mission-driven, high-impact team supports more than 250,000 certified professionals nationwide, helping organizations create safer environments for staff and the individuals they serve.
Every Safety-Care class has a seat in it, and every seat has a person attached to it. Someone registers them, reschedules them when their week falls apart, tells them where to be, marks them present, and closes out the record. Today that work is spread across eight Customer Success Managers and handled between everything else they do. It takes close to a third of their activity, and it competes directly with the account work they are hired to do. The Class Operations Manager takes the seat. From the moment a registration exists until attendance is recorded, the seat belongs to this role. Customer Success Managers own the customer account, the Scheduling team owns the class, and this role makes sure the right person is in each seat. The role starts with a focused scope and a clear goal: make this work simpler and automate as much of it as possible. It reports to the Director of Customer Success through the end of the year to support a smooth transition, with a planned move to Operations after that. There is plenty of room for the role to grow from there.
Then Responsibilities:
Responsibilities
- Seat management, registration through attendance
- Process inbound registration requests through the shared queue inside the published service window.
- Handle seat cancellations and reschedules end to end, including the confirmation back to the customer.
- Manage seat reassignment, waitlist movement, and blank-seat follow-up before the class runs.
- Record attendance within 24 hours, including late arrivals and no-shows.
- Be the Master Trainer's single point of contact on class day.
- Follow up on no-shows quickly so their seats can be rebooked or released.
- Apply the registration transfer and seat cancellation policy consistently, identify, and resolve when it costs more than it protects.
- Participant communication and
. We need to ensure we don't repeat job title as heading. Not needed. We need to output only HTML fragment, no /, no markdown. Let's extract content. Company description: "About QBS Safety-Care® by QBS is a leader in behavioral crisis prevention training. Through our train-the-trainer model, we equip organizations—including schools, healthcare providers, and human services agencies—with the skills to reduce workplace crises and improve care. Our mission-driven, high-impact team supports more than 250,000 certified professionals nationwide, helping organizations create safer environments for staff and the individuals they serve." Position Summary: "Every Safety-Care class has a seat in it, and every seat has a person attached to it. Someone registers them, reschedules them when their week falls apart, tells them where to be, marks them present, and closes out the record. Today that work is spread across eight Customer Success Managers and handled between everything else they do. It takes close to a third of their activity, and it competes directly with the account work they are hired to do. The Class Operations Manager takes the seat. From the moment a registration exists until attendance is recorded, the seat belongs to this role. Customer Success Managers own the customer account, the Scheduling team owns the class, and this role makes sure the right person is in each seat. The role starts with a focused scope and a clear goal: make this work simpler and automate as much of it as possible. It reports to the Director of Customer Success through the end of the year to support a smooth transition, with a planned move to Operations after that. There is plenty of room for the role to grow from there." What You’ll Do: bullet list (multiple lines). Let's capture each bullet. - Seat management, registration through attendance - Process inbound registration requests through the shared queue inside the published service window. - Handle seat cancellations and reschedules end to end, including the confirmation back to the customer. - Manage seat reassignment, waitlist movement, and blank-seat follow-up before the class runs. - Record attendance within 24 hours, including late arrivals and no-shows. - Be the Master Trainer's single point of contact on class day. - Follow up on no-shows quickly so their seats can be rebooked or released. - Apply the registration transfer and seat cancellation policy consistently, identify, and resolve when it costs more than it protects. - Participant communication and single point of contact - Be the single named contact for participant and trainer class questions, from registration through attendance. - Send pre-class information, confirmations, and day-of or emergency communication. - Inform customers immediately when a seat or class detail changes, so no one is caught by surprise. - Identify reoccurring issues and bring the fix forward instead of absorbing it quietly. - Hand off what falls outside this role. - Class-level cancellations, venue logistics, and keep or kill decisions sit with Scheduling. - Account relationships, onboarding, and certification lifecycle sit with the Customer Success Manager. - Seat record accuracy and month-end close - Keep Salesforce accurate so seat counts, rosters, and revenue reporting all match. - Complete end-of-month roster clean-up on the finance close schedule. - Maintain owner attribution on registrations so commission crediting stays correct. - Ensure registration is credited to the right team member, so sales commissions stay accurate. - Flag confirmed classes that have slipped back to at-risk, early enough for the decision owner to act. - Flagging it is yours. The call is not. - Automating the work down - Find and automate the parts of this work that don't need a person, freeing up time for higher-value work and creating room for the role to grow. - Partner with the Director of Customer Success and Revenue Operations to improve intake, templated communication, self-service reschedules, and attendance workflow, and share what’s been automated. - Document processes as you go, so the work is easy to hand off and improve. What Success Looks Like: bullet list. - Change turnaround. Registration, reschedule, and cancellation requests are handled and confirmed quickly, so customers never have to follow up with us about a seat. - Blank seats at class start. Fewer seats sold without a named participant when a class begins. Following up on these early protects revenue. - Attendance and record closeout. Attendance recorded within 24 hours of class, and records clean by the finance close each month. - No-show recovery. No-shows rebooked or released in time, rather than written off. - Class-management time returned. Hours given back to the Customer Success team as this work is streamlined and automated. Requirements: bullet list. - 3+ years of experience coordinating scheduling, registration, or service operations at high volume, with a sense for where things tend to go wrong. - Stays organized and calm when a class week gets messy, and knows what to prioritize when requests pile up. - Comfortable being the direct contact for trainers and participants, and being the person who solves the problem rather than passing it along. - Strong attention to detail. This role's output feeds revenue reporting and the finance close, so accuracy is mandatory - Excited to automate repetitive work and improve how things get done, rather than keep doing it by hand. - Able to hold a boundary politely. A lot of this job is knowing what is not yours and passing it cleanly. - Salesforce experience is a plus Benefits: list. - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k) with company match - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Training & Professional Development Compensation: "$70,000-$80,000 base (depending on experience)" We should not include EEO. Now produce HTML. We'll have:
About the role
company description + position summary? Actually we could split: About the role could include company description and position summary. But maybe better: About the role includes position summary only; company description could be separate? But we don't have a heading for company. Could include it in About the role as preamble. Thus:
About the role
About QBS Safety-Care® by QBS is a leader in behavioral crisis prevention training. Through our train-the-trainer model, we equip organizations—including schools, healthcare providers, and human services agencies—with the skills to reduce workplace crises and improve care. Our mission-driven, high-impact team supports more than 250,000 certified professionals nationwide, helping organizations create safer environments for staff and the individuals they serve.
Every Safety-Care class has a seat in it, and every seat has a person attached to it. Someone registers them, reschedules them when their week falls apart, tells them where to be, marks them present, and closes out the record. Today that work is spread across eight Customer Success Managers and handled between everything else they do. It takes close to a third of their activity, and it competes directly with the account work they are hired to do. The Class Operations Manager takes the seat. From the moment a registration exists until attendance is recorded, the seat belongs to this role. Customer Success Managers own the customer account, the Scheduling team owns the class, and this role makes sure the right person is in each seat. The role starts with a focused scope and a clear goal: make this work simpler and automate as much of it as possible. It reports to the Director of Customer Success through the end of the year to support a smooth transition, with a planned move to Operations after that. There is plenty of room for the role to grow from there.
Then Responsibilities:Responsibilities
- Seat management, registration through attendance
- Process inbound registration requests through the shared queue inside the published service window.
- Handle seat cancellations and reschedules end to end, including the confirmation back to the customer.
- Manage seat reassignment, waitlist movement, and blank-seat follow-up before the class runs.
- Record attendance within 24 hours, including late arrivals and no-shows.
- Be the Master Trainer's single point of contact on class day.
- Follow up on no-shows quickly so their seats can be rebooked or released.
- Apply the registration transfer and seat cancellation policy consistently, identify, and resolve when it costs more than it protects.
- Participant communication and