Clarke Middle Health Center Student Administrative Assistant

About the role

The Clarke Middle Health Center (CMHC) Student Administrative Assistant is responsible for front office operations at the Clarke Middle Health Center and provides remote support to Athens Free Clinic (AFC) mobile sites as needed. This role ensures high-quality customer service, data consistency, and support to clinic operations. This position performs a variety of non-clinical, administrative duties in support of the CMHC/AFC following established procedures.

Responsibilities

• Greet and check patients in and out in a courteous and professional manner
• Manage front desk queues and phone lines, ensuring calls are answered promptly and routed appropriately
• Schedule, confirm, and manage patient appointments within EMR
• Send appointment reminders via phone, text, or patient portal and track no-show and cancellation rates
• Verify and update patient demographics, consent forms, and insurance eligibility prior to visits; follow up with patients to resolve any outstanding issues
• Maintain accurate and up-to-date patient records within the Athena EMR system
• Respond to patient requests via phone, email, and patient portal (scheduling, general inquiries)
• Triage urgent or sensitive requests and escalate to the appropriate clinical staff as needed
• Perform general office duties including scanning, faxing, filing, copying, and maintaining a clean and welcoming front office environment
• Send correspondence, referral letters, and faxes on behalf of clinicians as requested
• Communicate and coordinate with Clarke County School District (CCSD) staff in a timely and professional manner, serving as a reliable point of contact for school-based administrative needs
• As needed, assist with administrative duties of mobile sites including volunteer scheduling and reminder calls
• Assist clinicians with administrative questions and tasks to support efficient patient care delivery
• Coordinate with clinical staff regarding patient follow-up needs and scheduling adjustments
• Help maintain a professional, organized, and supportive working environment
• Assist nursing staff with other duties as assigned

Qualifications

• Graduate student in a related field
• Bilingual proficiency in Spanish

Skills

• De-escalation skills — ability to manage frustrated or distressed patients calmly
• Cultural humility and sensitivity when working with various patient populations
• Dependable and punctual with a strong attendance record; this role is a critical coverage position within a limited-staff practice

Benefits

This role does not offer benefits.

Pay

Anticipated salary: N/A

Schedule

16-20 hours a week

Contact Information

Recruitment Contact: Wendy Gilfedder
Email: somhr@uga.edu
Phone: N/A

Additional Schedule Information

16-20 hours a week. Advertised Salary: N/A. Anticipated Start Date: 08/01/2026. Posting Date: 07/08/2026. Closing Date: Open Until Filled Yes. Special Instructions to Applicants: The application packet should include a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant).