ClaimsXM Technical Writer

About You

You are a person who loves to gather, analyze, format, translate, and write complex information into user-friendly documentation. In this role, you will act as a communication bridge between subject-matter experts (Operational Staff, Developers, Data Engineers) and front-end users. We’re looking for someone who:

• Is a team player and a self-motivator
• Conducts business in a way that reflects well on the company
• Manages multiple projects using strong problem-solving skills
• Values professionalism, trust, honesty, and integrity
• Is highly committed and team-oriented

Tell us what makes you uncommon.

Responsibilities

• Research and Analysis: Collaborate with operational users, technical staff, and clients to gather accurate technical information for documentation. Review details from various sources to determine what needs to be included.
• Writing, Editing, Formatting: Organize gathered information logically using diagrams, charts, and other visual aids for diverse audiences. Create, write, format, and maintain all IT governance documentation, including policies, procedures, and SOPs.
• Test & Redesign: Review content for consistency, accuracy, and grammar. Conduct tests with subjects to ensure understanding. Maintain yearly reviews and updates on all IT governance documentation.
• Demonstrate excellent verbal and written communication skills, including the ability to convey complicated ideas simply.
• Utilize public speaking, formal presentation, and training skills.
• Perform other duties as assigned.

Requirements

• 3-5 years of technical writing and training experience in a fast-paced IT organization.
• Experience working directly with technical and operational team members.
• Working knowledge of Microsoft Products, including Word, Excel, Visio, and PowerPoint.
• Ability to learn new processes, software, hardware, and technical concepts quickly.
• Analytical mindset with the ability to digest large amounts of data and extract relevant information.
• Strong time management skills to juggle multiple projects while meeting strict deadlines.
• Capacity to assess the technical proficiency of readers and adapt tone, vocabulary, and structure accordingly.
• Knowledge of the 7 C's of Technical Writing.
• Proficiency with documentation software.

Preferred Qualifications

• Bachelor’s degree in Communication, English, or an IT-related discipline.
• Working knowledge of JIRA, Confluence, and Trizetto Products.
• Experience in the medical insurance field.

About Us

We are looking for uncommon individuals to help us lower healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and enhance the lives of the people we work with. As we continue to grow, we seek uncommon leaders to shape our culture and achieve our mission. Our values—Passion, Courage, Integrity, and Respect—drive all our interactions, making us a consistent "Best Places to Work" organization.

Benefits

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match