Claims Training Specialist

About the role

Develop curricula to ensure adherence to CorVel’s best practice guidelines, special customer handling requirements, improve quality of audit metrics, and overall claims outcomes. Equip a designated geographical claims area with an Operations workforce that can optimize current and future goals, delivering quality services to meet clients’ requirements and service expectations. Obtain a deep understanding of the business to articulate the claims model and demonstrate all aspects of Operations roles to successfully conduct and oversee department training.

Responsibilities

• Collaborate with Management to identify training needs and schedule appropriate training sessions
• Review audit results and coordinate with designated auditor to determine the need for targeted retraining initiatives for specific individuals, units, or office locations
• Develop programs and curriculum for each department for orientation and on-the-job training
• Create training programs on new initiatives, jurisdictional changes, or identified deficiencies in managing claims within specific jurisdictions
• Collaborate with each department to create training support materials and documentation
• Create and maintain a “train the trainer” program for all departments
• Conduct classroom, virtual, and field training for internal employees and colleagues
• Conduct surveys to evaluate training programs and make adjustments as needed
• Prepare onboarding training for new employees and critically examine trainees’ understanding and progress
• Maintain an up-to-date and accurate record of training progress and achievements
• Build an eLearning library for common training modules
• Collaborate with Privacy Team to ensure all PHI, PII, and HIPAA training is up-to-date
• Incorporate training materials in operations software for quick and easy access to knowledge base
• Provide weekly and monthly progress reports of new hire productivity to department managers, operations directors, and SVP(s) for the first 90 days of employment
• Additional duties as assigned

Requirements

• 4-year degree in Education, Training, or equivalent experience preferred
• Prior experience as a trainer in both classroom-led and remote online environments preferred
• Experience with managing and administration of a Learning Management System
• Experience in creating training support materials and documentation

Skills

• Extensive knowledge of Claims Management
• Knowledge of various teaching methods and approaches
• Ability to identify skill gaps and determine what is needed to close the gap
• Excellent written and verbal communication skills
• Excellent coaching and presentation skills
• Ability to learn rapidly to develop knowledge and understanding of claims practice
• Ability to identify, analyze, and solve problems
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
• Strong interpersonal, time management, and organizational skills
• Ability to work both independently and within a team environment

Pay

CorVel uses a market-based approach to pay, with salary ranges varying by location. Pay rates consider federal, state, and local minimum wage requirements, geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. For leveled roles, new hires may be slotted into a different level based on experience, qualifications, and overall fit, impacting the salary range. Pay range: $77,960 – $120,368.

Benefits

• Medical (HDHP) with Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K and ROTH 401K
• Paid time off

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health, and disability management industries. Founded in 1987 and publicly traded on the NASDAQ since 1991, CorVel invests in human capital and technology to deliver innovative and integrated solutions. The company has over 4,000 employees across the United States and embraces core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).