Claims Training & Development Specialist

About the role

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. We offer a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

Responsibilities

• Deliver engaging training sessions for new employees and established team members (i.e. on-site, virtual, on demand) that are aligned to Company goals and strategic initiatives
• Participate in the development of training curriculum, e-learning tools, and training programs that drive effectiveness and efficiency
• Assist with creating, updating, and continuously improving quick reference guides and other performance support tools
• Conduct refresher training for existing employees upon manager/key stakeholder requests
• Collect and analyze feedback from trainees to evaluate effectiveness and enhance training programs
• Track training completion and maintain accurate training records
• Stay informed of industry trends, regulations, and best practices to ensure training remains current and relevant
• Be a mentor for new and established employees, offering guidance, resources and ongoing support for professional development and career growth
• Provide training support and participate as a subject matter expert in user acceptance testing for technology integrations, software upgrades, and other projects as necessary
• Perform other duties as assigned.

Qualifications

• Knowledge of Personal Lines Auto Insurance, regulations, and claim processes
• 3+ years of experience managing Personal Lines claims; Personal Injury Protection (PIP) and Bodily Injury (BI) claims and litigation experience is preferred
• A minimum of 1 year PIP and BI training experience, preferred but not required
• Proficiency with training technologies/Learning Management Systems is a plus
• Proficiency with Google Suite, Power Point, Excel
• Must be able to work in the office 5 days per week while actively training

Skills

• Strong attention to detail
• Desire to help, mentor, and educate others
• Excellent verbal and written communication skills
• Strong presentation skills
• Flexibility and a positive approach to change
• Ability to work independently, as well as part of team
• Organizational and time management skills

Benefits

• Comprehensive health benefits including medical, dental and vision coverage
• Generous paid time off (PTO days, sick days, and holidays)
• Flexible spending options with FSA & HSA plans
• Life and AD&D insurance
• 401(k) with company match
• Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
• 24/7 Employee Assistance Program (EAP) for employees and their families
• Health & wellness perks including gym discounts, wellness reimbursements, and reward programs
• Fun, engaging in-office events that support our culture

Pay

$65,000 - $85,000 annually based on experience

Schedule

We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8–4, 8:30–4:30, or 9–5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork. We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

Location

Princeton, NJ